Staff
Service
Davis Pham
Service
Daphne Benedict
Service
Hunter Pearce
Service
Brian Foltz
Service
Dakota Burns
Service Advisor
Christopher Kite
Service Manager
Neil Shary
Service Manager
Robert Stickles
Service Director
Francisco Trevino
Service Advisor
Robert Gray
Service Advisor
Madison Northington
Service Advisor
Parts
Scott Mason
Parts Director
Thaddeus Morgan
Parts Manager
Logan Miller
Parts Advisor
Curtis Jeter
Assistant Parts Manager
Parker Zacny
Parts Advisor
Corey Brayton
Parts Advisor
Management
Rahim Gillani
General Manager
Brandon Ragland
General Sales Manager
Justin Boling
New Car Manager
Wes Remington
New Car Director
Finance
Bilal Bashir
Finance Manager
Sales
Kenneth Jones
Vehicle Acquisition Specialist
Lyon Alizna
Product Specialist
Anwaar Hussain
Sales
Julio Maldonado
Sales
Miracle Ukariwe
Product Specialist
Allan Arias Lucero
Product Specialist
Enrique Palomino
Product Specialist
Dorian Sessoms
Product Specialist
Jamarius Brown
Product Specialist
Shon Jennings
Product Specialist
Ulises Rodriguez
Product Specialist
Myiasia Charles
Product Specialist
Maverick Ferguson
Product Specialist
Khaled Hassan
Product Specialist
Tanner Higgins
Product Specialist
Yousif j
Product Specialist
Antero Rebaza Saavedra
Product Specialist
Mia Vasquez
Product Specialist
Administration
Adriana Hanson
Service Administrator
Internet
Nicholas Hoekstra
General Internet Sales Director
Other
Keith Benkel
Nick Hoekstra
Davis Pham
Service
Sep 28, 2026
Very satisfying with my service.
Very satisfying with my service. Davis communicated everything that was needed and was very helpful in making me understand what I needed to do.
Sep 27, 2026
Very Very bad car will be back tomorrow not fixed Very
Very Very bad car will be back tomorrow not fixed Very Very Very Very Bad
Sep 26, 2026
I feel extra comfortable bringing any work here.
I feel extra comfortable bringing any work here. The way this team handles customer service and takes care of your vehicle is top tier.
Sep 18, 2026
The dealership always takes care of its customers,
The dealership always takes care of its customers, whether if a simple oil change is needed or a full scale repair.
Sep 09, 2026
Outstanding facility with internet and all needed
Outstanding facility with internet and all needed facilities. Davis Pham is a wealth of knowledge, excellent communicator and a trusted advisor.
Daphne Benedict
Service
Sep 25, 2026
Very helpful, escalated my situation quickly.
Very helpful, escalated my situation quickly. Sent updates throughout the process. Very pleased. Highly recommend this location.
Sep 20, 2026
Everyone at the dealership was friendly.
Everyone at the dealership was friendly. I did have to bring my vehicle in several times, which was frustrating. On the second-to-last visit, the service manager I had been working with was not there. When I got back into my car, the same message was still showing on the screen, so it appeared the issue had not been checked before my vehicle was returned to me. There seemed to be a lack of communication during that visit. Once I brought the situation to the general manager’s attention, he looked into it and the service manager was very helpful in getting everything taken care of. My vehicle was ultimately fixed, and I appreciate their help in resolving the problem. I just wish it had been handled correctly without needing to involve the general manager.
Sep 19, 2026
Everything went well.
Everything went well. Call Robert Gray and set it up with him to repair the truck. Then Daphne took over because Robert was going on vacation. Everything went great.
Jul 11, 2026
Daphne was great!
Daphne was great! Good communicator and helped with quick and accurate service. I would highly recommend Daphne!
Jul 06, 2026
Daphne was great.
Daphne was great. She got my was able to diagnosed the problem fast, and had the needed repairs completed in no time. Excellent service and communication throughout the process!
Hunter Pearce
Service
Sep 20, 2026
Easy drop off and pickup.
Easy drop off and pickup. Fast turnaround I was very pleased with the repair. One
Sep 19, 2026
Best service I have gotten since I have gotten my car.
Best service I have gotten since I have gotten my car. Hunter was very helpful.
Aug 14, 2026
Clean facility, friendly staff and quick service.
Clean facility, friendly staff and quick service. Best of all, my advisor (Hunter) is the best!
Aug 11, 2026
Hunter was very friendly and knowledgeable.
Hunter was very friendly and knowledgeable. Thankfully my Wrangler was not affected by a recent recall, however the technician found another problem and fixed it. Thankfully it was covered by the powertrain warranty.
Aug 07, 2026
I’ve used this service center exclusively since buying my
I’ve used this service center exclusively since buying my Jeep 3 years ago. Hunter Pearce is always my point of contact, and he consistently goes above and beyond to ensure that my car is properly serviced, to communicate consistently throughout the visit, and to save me money when possible. This last visit, I brought in a new battery that I purchased at Autozone. They “tested” my battery there and told me it was bad but they didn’t know how to install the new battery, so I took it to Hunter at Jeep. Not only did my existing battery test completely fine, but I was able to return the Autozone battery and the whole ordeal cost me less than the battery in the first place. I truly can’t say enough positives about my experience with Frisco CDJ’s service department.
Brian Foltz
Service
Sep 20, 2026
Everyone at the dealership was friendly.
Everyone at the dealership was friendly. I did have to bring my vehicle in several times, which was frustrating. On the second-to-last visit, the service manager I had been working with was not there. When I got back into my car, the same message was still showing on the screen, so it appeared the issue had not been checked before my vehicle was returned to me. There seemed to be a lack of communication during that visit. Once I brought the situation to the general manager’s attention, he looked into it and the service manager was very helpful in getting everything taken care of. My vehicle was ultimately fixed, and I appreciate their help in resolving the problem. I just wish it had been handled correctly without needing to involve the general manager.
Sep 15, 2026
Great Bryan was great to work With - he answered all my
Great Bryan was great to work With - he answered all my questions with confidence and made me feel comfortable that I was dealing with an honest person and getting the repairs that were actually needed
Sep 03, 2026
Quickly performed the recall work.
Quickly performed the recall work. The only problem was you charged me for an hour of service, $280, when the repair took less than the allowed hours on the recall. This was on a camper van
Sep 02, 2026
Brian deserves to be fired For calling my husband and
Brian deserves to be fired For calling my husband and myself a liar. He needs to own it
Aug 26, 2026
Brian was super helpful, attentive, and understanding.
Brian was super helpful, attentive, and understanding. I got my car in and out smoothly. Thanks.
Dakota Burns
Service Advisor
Sep 26, 2026
Dakota did a great job following up with me daily and
Dakota did a great job following up with me daily and made the transition to and from a rental car as easy as it could be with 3 car seats and toddlers with me.
Aug 24, 2026
Service department was good.
Service department was good. Issue is with online scheduling/scheduling. No one followed up about the service I requested, so now I have to make a second trip for service.
Aug 22, 2026
Great customer service.
Great customer service. Always updated on each step of service and when the job was finished.
Jun 24, 2026
Professional Dakota and Neil were exceptional to work
Professional Dakota and Neil were exceptional to work with They listened to my concerns and addressed my issues
Jun 19, 2026
Dakota Burns was excellent to deal with, on my recent
Dakota Burns was excellent to deal with, on my recent visit, for issues with my 2020 Ram 1500
Christopher Kite
Service Manager
Jun 24, 2026
Attentive service writer Was knowledgeable understood my
Attentive service writer Was knowledgeable understood my issue Delivered vehicle as promised Highly recommend the dealer and staff
Mar 25, 2026
I do wll my maintenance here.
I do wll my maintenance here. They take care of me every time in a timely manner. Thank you!
Mar 05, 2026
I had a great experience with Davis Pham and Daphne
I had a great experience with Davis Pham and Daphne Benedict at Frisco CDJR. I ordered a set of tires through them and they handled everything from start to finish. They got the tires mounted and balanced quickly, and everything was done in a very timely and professional manner. Both of them were very helpful and made the whole process smooth and easy. The work was done right, and I really appreciate their efficiency and attention to detail. I would definitely recommend Davis and Daphne to anyone needing tire service at Frisco CDJR!
Jan 30, 2026
Incredible service by all of the sales finance and the
Incredible service by all of the sales finance and the entire dealership helped along the way
Jan 23, 2026
I took my truck in to have 2 recalls taken care of.
I took my truck in to have 2 recalls taken care of. I called the service department around 11 this morning and scheduled an appointment for 12:30. The person on the phone said the parts were in stock and i would be done by 4pm. When i got to the dealership and checked in at 12:10 the service advisor Anthony told me he shouldn’t have said that but he would double check to make sure the parts were there so it could be done same day. Before he sent my truck to the back he confirmed yes we have the parts in stock and we can get it done. I sat in the waiting area for nearly 2.5 hours only for Anthony to come out and tell me sorry we don’t have the parts we’re going to have to order them. The other recall was a software update that would take them another hr to an hr and a half to complete. I’m now extremely upset because they have completely wasted time and when i asked the service advisor why he said they had the parts if they didn’t and why it took this long to tell me he argued with me and told me he never said that. His response to the time was well they just got it to the back 2.5 hours later. I told him I’m not waiting another hr and a half to do the software update after waiting this long and completely wasting my time. A dealerships service department is a direct reflection of their sales department. If they can’t respect your time and repair the vehicles like they should don’t let them fool you into spending your money purchasing a vehicle that they’re not going to stand behind when you need them!
Scott Mason
Parts Director
Mar 21, 2026
Great dealership, outstanding customer service.
Great dealership, outstanding customer service. Dave does a great job getting you in and out quickly with work being done right the first time.
Sep 24, 2025
Davis Pham, my service advisor spent personal time to
Davis Pham, my service advisor spent personal time to explain my HDMI passenger screen feature on my Summit Reserve Gr. Cherokee. Davis is knowledgeable & professional with handling my maintenance on all of my Jeep vehicles. He has always been mindful of the cost of services / maintenance etc. Very personable & professional. Frisco Dodge is fortunate to have him. Thanks, Ed Fletcher
Aug 09, 2025
Davis was able to get my vehicle repaired and returned to
Davis was able to get my vehicle repaired and returned to me that I was able to get it all done on my lunch time
Jun 28, 2025
Davis is awesome and takes great care of his guests,
Davis is awesome and takes great care of his guests, 10/10 would recommend this dealership to everyone
Jun 19, 2025
Davis was on top of his gamekeeping me informed about my
Davis was on top of his gamekeeping me informed about my truck. Issue was resolved in 1 visit. Others such as Daphne assisted as needed.Connor and Logan in the parts department have been great in helping me with Mopar accessories Service and Parts are doing an outstanding job Great team at Frisco CDJR.
Neil Shary
Service Manager
Sep 24, 2026
Good communication and follow through.
Good communication and follow through. Service was timely and professional. Would recommend for all Jeep service.
Jun 03, 2026
Did not cooperate.
Did not cooperate. Did not fix my Jeep. Had another mechanic fix it without replacing the engine.
Apr 09, 2026
The team work hard to correct all issues and get us back
The team work hard to correct all issues and get us back on the road
Mar 25, 2026
I do wll my maintenance here.
I do wll my maintenance here. They take care of me every time in a timely manner. Thank you!
Mar 24, 2026
My service request was completed satisfactory and on time
My service request was completed satisfactory and on time My waiting time was minimal and the price was reasonable
Rahim Gillani
General Manager
Sep 21, 2026
Would never come back to this place ever, they treated me
Would never come back to this place ever, they treated me with such disrespect. They put us through such grief. We were unable to test drive a vehicle because of a flat tire. It took us over a week to be able to purchase this car and the FINANCE MANGER was not willing to show any gratitude for all the stress we went through. He was so rude and smelled like smoke! He rushed us through the paperwork and then was very difficult to deal with! Would never recommend this place ever!
Sep 21, 2026
Would never come back to this place ever, they treated me
Would never come back to this place ever, they treated me with such disrespect. They put us through such grief. We were unable to test drive a vehicle because of a flat tire. It took us over a week to be able to purchase this car and the GENERAL MANAGER was not willing to show any gratitude for all the stress we went through. He even waited till my husband walked away to come up and speak to me and was so rude! Would never recommend this place ever!
Apr 29, 2026
profound disappointment with my recent experience at
profound disappointment with my recent experience at Frisco CDJR. While my initial interaction with Anwar was positive, the subsequent management and finance process was unacceptable. After negotiating a price with Ali, I was told by another manager that the deal would not be honored while Ali was at lunch. Upon his return, the price was increased. Furthermore, it was later revealed that the negotiations had been based on the wrong vehicle entirely, leading to a second price hike. When I escalated this to the General Manager, there was no accountability for these internal errors. Additionally, despite meeting the credit criteria for the advertised 2.99% Stellantis rate, I was denied this rate to "offset profit margins." Using a customer’s financing to recoup a perceived loss on the vehicle price is an unethical conflation of two separate transactions.
Apr 26, 2026
This dealership put the wrong lien holder on my paperwork
This dealership put the wrong lien holder on my paperwork at the time of financing. When I called to cancel the service plan, the check was sent to the wrong lien holder. That was two months ago and I have called and emailed numerous times since with almost no response. The GM of Sales will not respond at all. They have said multiple times that a check has been reissued but it never actually has.
Apr 10, 2026
I found the process very easy and enjoyed working with
I found the process very easy and enjoyed working with the whole team. Would come back
Robert Stickles
Service Director
Jun 13, 2026
The experience that I've had with Frisco Dodge Ram Jeep
The experience that I've had with Frisco Dodge Ram Jeep Cherokee dealership has been a very good experience. I would recommend someone who's looking for a vehicle to check them out.
May 29, 2026
Attentive service writers Daphne was very helpful in my
Attentive service writers Daphne was very helpful in my recent visit to the service dept Daphne kept me informed of the progress of my truck in the shop She met my expectations She explained all proposed additional work needed When newly discovered and pricing She met the promised completion date I feel she is honest and an asset to Frisco Dodge
May 21, 2026
Highly recommend this service team.
Highly recommend this service team. Professional and experienced staff that completed work as expected. Thank you
Apr 24, 2026
Robert was great and got back to me with my question.
Robert was great and got back to me with my question. As for overall service, still a 4. Not because of my last visit but from prior ones.
Apr 14, 2026
Robert went above and beyond.
Robert went above and beyond. Explained everything to me and got my car fixed right on time
Bilal Bashir
Finance Manager
Aug 12, 2026
My wife and I were so pleased with our experience at
My wife and I were so pleased with our experience at Frisco Dodge. Our Sales Representative, Dorian, did an incredible job through the entire process. Great customer service and care as well from the manager, Caleb, and Bilal, the Finance Manager
May 24, 2026
All good All good.
All good All good. No pressure. Got the vehicle I wanted. Supported with finance No
Apr 18, 2026
Great experience, great service, they all helped make
Great experience, great service, they all helped make things possible Made possible for my to buy out my current lease and take out a new lease for my wife!
Apr 15, 2026
The sales and finance and management were a pleasure to
The sales and finance and management were a pleasure to work with. It was a pretty timely and quick process. Kudos 👏
Mar 17, 2026
Good service, good communication and nice people!
Good service, good communication and nice people!! The customer service and management services were excellent Bilal was very helpful and kindness
Kenneth Jones
Vehicle Acquisition Specialist
Apr 09, 2026
Do not buy from this dealer, they were not honest in the
Do not buy from this dealer, they were not honest in the finance department. Due to this I have cancelled an extended warranty and it’s been months now and I still have not received the full refund.
Dec 26, 2025
While I did appreciate Kenneth’s transparency on the
While I did appreciate Kenneth’s transparency on the dealer add-ons and protection programs, he was very condescending when telling me about the “fine print” that details these potential charges on their website. The fine print is general language created to design thousands of extra add-ons not advertised. Then the “dealer discounts” are conditional and are not guaranteed. I am frustrated they list a low price on the website when that is not the “Frisco True Price” after saying this store had what it seemed like “bait and switch” tactics, Kenneth began to get very frustrated on the phone to the point of argumentative. I just want to find a place with honest upfront cost, I am not about a place with sneaky prices and hidden language. I will find another dealership.
Dec 05, 2025
Service Team is un-matched here, don’t want to name
Service Team is un-matched here, don’t want to name anyone because I’d have to list everybody and that’s a lot of people! The parts team is also fantastic. Shout out to Alex!
Nov 26, 2025
They put some discount about $10K on some cars 2025, we
They put some discount about $10K on some cars 2025, we called to get out the door price and they asked us to go there, after the test drive, their final price was more than the original price before the discount!!!
Nov 20, 2025
It was a great experience.
It was a great experience. Kenneth was very attentive, patient, knowledgeable, understanding, and helpful! I didn't feel rushed !
Brandon Ragland
General Sales Manager
Aug 20, 2026
Jamarius was our salesman and he was the kindest person
Jamarius was our salesman and he was the kindest person to work with. he had the vehicles ready to look at by the time we got there. he knew our intentions and what we were wanting to accomplish and he made it happen! after days of discouragement from other dealerships and people. he was got us the perfect family car ready for our newborn! anyone needing to be in good hands, ask for Jamarius when going to frisco jeep dodge and ram! he won’t disappoint!
Jun 25, 2026
Excelente servicio me ayudaron mucho en su trabajo buena
Excelente servicio me ayudaron mucho en su trabajo buena atención muy amable todos me solocuionaron
Jun 07, 2026
I don’t know who Brandon is.
I don’t know who Brandon is. He was not my salesman. Alan was my salesman. Still not happy about having to pay that protection item. Especially when my Jeep has imperfections.
Apr 27, 2026
This dealership made everything simple, smooth and
This dealership made everything simple, smooth and relaxing. No overwhelming feeling of pressure or anything of the sort. The team was professional, inviting and put our best needs forward!
Apr 20, 2026
Minus a hiccup this dealership is awesome.
Minus a hiccup this dealership is awesome. I was able to drive away with a better vehicle than what I came for. Nathan is an awesome salesman and I hope the dealership paid him every penny he’s worth.
Lyon Alizna
Product Specialist
Jul 28, 2026
Went in eyes wide open to getting a good deal.
Went in eyes wide open to getting a good deal. Then the dealership and its management (Ali) were clearly not aware of the FTC Section 5 Act and fair trade. Ali even boasted that their dealership add-on program was approved by the FTC. FTC doesn't do that. I have reported this dealership to the FTC and will be emailing their ownership management group along with reporting this to the Texas Attorney General. What they are doing with "Ghost" pricing online and dealer add-ons is 100% against FTC fair trade, especially when it comes to "All-In-Pricing". I might have continued the purchase, but Ali's stance and statement of "FTC Approved" showed me he was not someone of trustworthy character or someone I wanted to do business with.
Jun 25, 2026
Quick , efficient , hassle free Competitive prices and
Quick , efficient , hassle free Competitive prices and good , responsive service Would return
Jun 02, 2026
Service department amazing.
Service department amazing. Sales department worst service I’ve ever dealt with in any business ever. Almost impossible to speak with a manager, salesmen ignore any issues and change the subject away from said issues. Wouldn’t suggest buying from here.
Jun 02, 2026
Lylon as easy to work with as well as the finance
Lylon as easy to work with as well as the finance gentleman. Advertisement was a little misleading tho.
May 26, 2026
Lyon very professional, upfront and honest.
Lyon very professional, upfront and honest. Provided great details on the purchase like safety features, warranties, etc.
Anwaar Hussain
Sales
Jun 27, 2026
Gave us the best deal and handles his customer with care
Gave us the best deal and handles his customer with care . I recommend going to Anwaar for car deals.
Jun 11, 2026
After going to other dealerships, FRISCO CDJR was willing
After going to other dealerships, FRISCO CDJR was willing to working with me and my budget to give me a great car!
May 09, 2026
Anwaar and Solomon (idk if that’s his name, but he’s the
Anwaar and Solomon (idk if that’s his name, but he’s the new sales manager now) were excellent to work with. They really cared about providing the right solution.
Apr 29, 2026
profound disappointment with my recent experience at
profound disappointment with my recent experience at Frisco CDJR. While my initial interaction with Anwar was positive, the subsequent management and finance process was unacceptable. After negotiating a price with Ali, I was told by another manager that the deal would not be honored while Ali was at lunch. Upon his return, the price was increased. Furthermore, it was later revealed that the negotiations had been based on the wrong vehicle entirely, leading to a second price hike. When I escalated this to the General Manager, there was no accountability for these internal errors. Additionally, despite meeting the credit criteria for the advertised 2.99% Stellantis rate, I was denied this rate to "offset profit margins." Using a customer’s financing to recoup a perceived loss on the vehicle price is an unethical conflation of two separate transactions.
Mar 18, 2026
I wasn't advised before I kept the appointment to test
I wasn't advised before I kept the appointment to test drive the car that the car needed repairs before it could be driven. That was a big negative for the dealership and sales team. I liked the car because I am familiar with the make and model. The dealership reached out to me to let me know that the car was "still available", as I had inquired about the care a month earlier. I made a tentative purchase of the car contigent upon my test drive decision.
Thaddeus Morgan
Parts Manager
Mar 21, 2026
Great dealership, outstanding customer service.
Great dealership, outstanding customer service. Dave does a great job getting you in and out quickly with work being done right the first time.
Nov 16, 2025
I had a very positive and professional experience.
I had a very positive and professional experience. All of my questions were answered and I was able to bring my vehicle in within a very timely matter to get the requested work completed.
Nov 06, 2025
Everyone was very friendly and explained exactly what
Everyone was very friendly and explained exactly what needed to be done. It also was very fast service.
Oct 24, 2025
Great place Great work Great personal Best place to
Great place Great work Great personal Best place to get the job done My vehicle look amazing
Oct 08, 2025
This dealership is very considerate.
This dealership is very considerate. Davis is very kinda and helpful to my car needs. Over great experience
Logan Miller
Parts Advisor
Mar 21, 2026
Great dealership, outstanding customer service.
Great dealership, outstanding customer service. Dave does a great job getting you in and out quickly with work being done right the first time.
Jan 09, 2026
Everyone here is knowledgeable, considerate, and very
Everyone here is knowledgeable, considerate, and very helpful! I have had a very good experience here! Alex helped me today!
Dec 14, 2025
Awesome service and very friendly.
Awesome service and very friendly. They were able to thoroughly diagnose the issues and fix it.
Nov 14, 2025
Brian was friendly and patient.
Brian was friendly and patient. He kept me updated and explained everything well. This was my first time working with him and I will be happy to work with him again.
Oct 24, 2025
Great place Great work Great personal Best place to
Great place Great work Great personal Best place to get the job done My vehicle look amazing
Julio Maldonado
Sales
Sep 21, 2026
Would never come back to this place ever, they treated me
Would never come back to this place ever, they treated me with such disrespect. They put us through such grief. We were unable to test drive a vehicle because of a flat tire. It took us over a week to be able to purchase this car and the FINANCE MANGER was not willing to show any gratitude for all the stress we went through. He was so rude and smelled like smoke! He rushed us through the paperwork and then was very difficult to deal with! Would never recommend this place ever!
Sep 21, 2026
Would never come back to this place ever, they treated me
Would never come back to this place ever, they treated me with such disrespect. They put us through such grief. We were unable to test drive a vehicle because of a flat tire. It took us over a week to be able to purchase this car and the GENERAL MANAGER was not willing to show any gratitude for all the stress we went through. He even waited till my husband walked away to come up and speak to me and was so rude! Would never recommend this place ever!
Apr 18, 2026
Excellent service and a fair price from sales to finance!
Excellent service and a fair price from sales to finance! 5 Star Would definitely recommend
Mar 27, 2026
Great salesman Julio helped me in finding my new car.
Great salesman Julio helped me in finding my new car. He helped me with trade of my old car with good value and finding a perfect car for my needs. I rate his performance very excellent
Mar 03, 2026
We were in and out the car we wanted was pulled out of us
We were in and out the car we wanted was pulled out of us immediately. He was awesome with my son and very laid back. We actually had fun! We were really happy we got to do business with Julio he's a keeper.
Curtis Jeter
Assistant Parts Manager
Aug 11, 2026
They were Prompt, professional and knowledgeable.
They were Prompt, professional and knowledgeable. They have me in an out in an hours.
Jul 06, 2026
Service is always a breeze with Hunter as my service
Service is always a breeze with Hunter as my service technician. Makes visiting the dealership painless.
Jul 06, 2026
Daphne was great.
Daphne was great. She got my was able to diagnosed the problem fast, and had the needed repairs completed in no time. Excellent service and communication throughout the process!
Jul 01, 2026
I was treated kindly.
I was treated kindly. However there was attention to detail missed. I named all of the warning lights that were on including the stop/start light. However the reason for that light was not checked during the diagnosis, but other things that I didn't ask about but would make my ticket higher were. Because of this, I was told that I would get a call the next day to address this concern. It's been days and no one has called. That's very disappointing.
Jun 26, 2026
Helpful and responsive Helpful and responsive Helpful and
Helpful and responsive Helpful and responsive Helpful and responsive Helpful and responsive Helpfull Responsive and helpful
Parker Zacny
Parts Advisor
Jul 15, 2026
It was a great experience, they helped make a difficult
It was a great experience, they helped make a difficult situation so much better. I truly will definitely come back.
May 09, 2026
I had a great experience there.
I had a great experience there. I would definitely shop there again. Daphne was awesome, I would definitely work with her again.
Apr 10, 2026
I found the process very easy and enjoyed working with
I found the process very easy and enjoyed working with the whole team. Would come back
Mar 21, 2026
Great dealership, outstanding customer service.
Great dealership, outstanding customer service. Dave does a great job getting you in and out quickly with work being done right the first time.
Mar 18, 2026
Great price on tires.
Great price on tires. They were less expensive then all the other big name tire places. I would buy here again.
Adriana Hanson
Service Administrator
Jan 12, 2026
This dealership has not provided me with my state
This dealership has not provided me with my state registration since October 9, 2025. After repeated calls for the status, I am informed that it was mailed. Called again three months later no registration. Someone will reach out to you and nothing. I am driving around town with no proof of registration which is terrible how a dealership keeps letting this happen. This is the worst dealership in the State of Texas.
Nov 16, 2025
They worked with us for hours to get to the price point
They worked with us for hours to get to the price point and payment we could live with. Thankful for all thier efforts
Oct 05, 2025
I work at the dealership and mechanic Griffin is knowable
I work at the dealership and mechanic Griffin is knowable on problems. Fixed the problem
Sep 17, 2025
Jeremy was so helpful.
Jeremy was so helpful. His patience, knowledge and kindness were much appreciated. Thanks for working with us.
Aug 13, 2025
I had an excellent experience at Frisco Chrysler Dodge
I had an excellent experience at Frisco Chrysler Dodge Jeep Ram! Big Al and Mike amd the whole team took great care of me and I left having peace of mind knowing I made a great purchase! I love my new Jeep!
Miracle Ukariwe
Product Specialist
Apr 30, 2026
My experience at Frisco CDJR was truly exceptional from
My experience at Frisco CDJR was truly exceptional from beginning to end. My salesperson, MIRACLE, delivered a level of service that was both refined and unforgettable—anticipating needs, exceeding expectations, and ensuring every detail was handled with care. Having purchased several vehicles over the years, I can confidently say this experience stands in a class of its own. If you’re considering a purchase, I highly recommend asking for MIRACLE. His expertise and dedication make the entire process feel effortless—he is, without a doubt, a true professional and a miracle worker.
Apr 12, 2026
Went back for cleaning and supposed to get the gas tank
Went back for cleaning and supposed to get the gas tank filled which did not happen and for detailing all was done was quick vacuum it looked like that i had to wait about 2 hours for. when bought the truck dealer had said there was “protection package” added on like door guard and edges. which the truck does not seem to have any of that so it seemed like little fake advertising there to me. just not the best overall experience. 2 weeks later my family member bought a RHO from a different dealer and i was there that was much better experience.
Mar 14, 2026
Miracle was nice, communicative transparent and patient.
Miracle was nice, communicative transparent and patient. I give him the highest rating possible! The process is too long overall. And I dislike that the posted online prices are misleading - as car dealership ads have always been. Dealing with the 'wizard' behind the curtain seems like being in the dark ages.
Mar 03, 2026
I had an amazing experience at Frisco Chrysler Dodge
I had an amazing experience at Frisco Chrysler Dodge Jeep! From the moment I walked in, the team made me feel welcomed, valued, and taken care of. They listened to what I needed, walked me through my options without any pressure, and worked hard to get me into a brand‑new car that I absolutely love.
Jan 26, 2026
Everything was great Transaction was smooth, sales rep
Everything was great Transaction was smooth, sales rep explained everything and process was great Transaction was smooth, sales rep explained everything and process was great and informative
Allan Arias Lucero
Product Specialist
Jun 07, 2026
I don’t know who Brandon is.
I don’t know who Brandon is. He was not my salesman. Alan was my salesman. Still not happy about having to pay that protection item. Especially when my Jeep has imperfections.
May 21, 2026
I do not know who Caleb is.
I do not know who Caleb is. I will assume he was satisfactory but I do not recall his role in my purchase.
May 09, 2026
Great people!
Great people! Awesome service! Best dealer in Dallas - metroplex area! Best deals! I'm super happy with my purchase! My new Ram 1500 is Amazing!
Apr 17, 2026
My experience was great.
My experience was great. We aligned on numbers over the phone and the car was ready for me when I got to the dealership
Corey Brayton
Parts Advisor
May 14, 2026
The speed and proficiency of the work was amazing.
The speed and proficiency of the work was amazing. Nice area for waiting, but the chairs were crazy uncomfortable. A few couches or recliners wouldn't be terrible.
May 03, 2026
During my first visit several weeks ago, the person I
During my first visit several weeks ago, the person I spoke with didn’t seem interested in taking on the work. I was told that parts were taking weeks to arrive and was advised to try a transmission shop instead. That left me unsure about moving forward. When I called back a few weeks later, I scheduled an appointment for an engine tick and an airbag light. I was told the airbag part was discontinued, and I was given quotes for other items related to the ticking noise and some oil leaks. However, the online status tracker never updated beyond “parts ordered,” and the pricing shown there didn’t match what I was told. I later received a call from Dakota saying the vehicle was ready on Friday, but the app still showed “parts ordered” and listed incorrect pricing. That added to the confusion. I also have questions about some of the recommended services. For example, the power steering fluid was flagged, but I had recently changed it and it appeared clean. The brake fluid had been flushed during my last brake service, and I replaced the radiator and coolant a few years ago, yet those items were also marked for service. Additionally, I had asked about options for addressing the transmission but never received any guidance. I also responded “yes” to a text asking if I wanted a quote based on the value of my truck, but I never received a follow-up on that either. I still have the engine tick $2600 later.
Mar 21, 2026
Great dealership, outstanding customer service.
Great dealership, outstanding customer service. Dave does a great job getting you in and out quickly with work being done right the first time.
Enrique Palomino
Product Specialist
Apr 10, 2026
I found the process very easy and enjoyed working with
I found the process very easy and enjoyed working with the whole team. Would come back
Mar 01, 2026
My Wife, Daughter Hayley and I had a very nice time
My Wife, Daughter Hayley and I had a very nice time negotiating a lease of the a Jeep Wrangler. Thanks again for a smooth process !
Feb 17, 2026
I have experience very friendly atmosphere at dealership
I have experience very friendly atmosphere at dealership and very knowledgeable. Customer-centric approach and transparency.
Dorian Sessoms
Product Specialist
Aug 12, 2026
The staff was very friendly and helped me with buying my
The staff was very friendly and helped me with buying my first truck and anything else I could need
Aug 12, 2026
My wife and I were so pleased with our experience at
My wife and I were so pleased with our experience at Frisco Dodge. Our Sales Representative, Dorian, did an incredible job through the entire process. Great customer service and care as well from the manager, Caleb, and Bilal, the Finance Manager
Aug 06, 2026
Dorian was the best!
Dorian was the best! Very helpful and gave the best service to both me and my parents. Please give this man a raise or promotion.
Francisco Trevino
Service Advisor
Sep 25, 2026
Very helpful, escalated my situation quickly.
Very helpful, escalated my situation quickly. Sent updates throughout the process. Very pleased. Highly recommend this location.
Sep 20, 2026
Everyone at the dealership was friendly.
Everyone at the dealership was friendly. I did have to bring my vehicle in several times, which was frustrating. On the second-to-last visit, the service manager I had been working with was not there. When I got back into my car, the same message was still showing on the screen, so it appeared the issue had not been checked before my vehicle was returned to me. There seemed to be a lack of communication during that visit. Once I brought the situation to the general manager’s attention, he looked into it and the service manager was very helpful in getting everything taken care of. My vehicle was ultimately fixed, and I appreciate their help in resolving the problem. I just wish it had been handled correctly without needing to involve the general manager.
Jamarius Brown
Product Specialist
Aug 20, 2026
Jamarius was our salesman and he was the kindest person
Jamarius was our salesman and he was the kindest person to work with. he had the vehicles ready to look at by the time we got there. he knew our intentions and what we were wanting to accomplish and he made it happen! after days of discouragement from other dealerships and people. he was got us the perfect family car ready for our newborn! anyone needing to be in good hands, ask for Jamarius when going to frisco jeep dodge and ram! he won’t disappoint!
Shon Jennings
Product Specialist
Sep 01, 2026
This 5 star review is because of my salesperson whose
This 5 star review is because of my salesperson whose name is Shon Jennings. He is the kind of person you want to deal with when going through the arduous task of finding a car. He is not high pressure, he simply answers all your questions in a professional way, without the typical sales pitch. Once I decided to purchase the car, I asked for him to do a list of things to finalize the deal, and he took care of everything I had asked him to do and beyond. Car buying can be stressful, but dealing with Shon, alleviated most of that. He is a very nice young man and if you buy a car at this dealership, I highly recommend asking for Shon!
Ulises Rodriguez
Product Specialist
May 03, 2026
Very patient.
Very patient. Adjusted to us changing our minds several times. Everyone was very friendly and patient.
Justin Boling
New Car Manager
Nicholas Hoekstra
General Internet Sales Director
Yousif j
Product Specialist
Madison Northington
Service Advisor
Antero Rebaza Saavedra
Product Specialist
Wes Remington
New Car Director
