Staff
Service
Davis Pham
Service
Daphne Benedict
Service
Hunter Pearce
Service
John Moen
Service
Brian Foltz
Service
Dakota Burns
Service Advisor
Christopher Kite
Service Manager
Neil Shary
Service Manager
Robert Stickles
Service Director
David Garrett
Service Advisor
Parts
Scott Mason
Parts Director
Thaddeus Morgan
Parts Manager
Curtis Jeter
Assistant Parts Manager
Parker Zacny
Parts Advisor
Corey Brayton
Parts Advisor
Management
Rahim Gillani
General Manager
Caleb Oropeza
Sales Manager
Brandon Ragland
Pre-Owned Director
Ali Thanawala
General Sales Manager
Matthew Sumner
Sales Manager
Finance
Bilal Bashir
Finance Manager
Rahim Thanawala
Finance Director
Riyaz Mobhani
Finance Manager
Josue Saucedo
Finance Manager
Sales
Kenneth Jones
Vehicle Acquisition Specialist
Lyon Alizna
Salesperson
Anwaar Hussain
Sales
Julio Maldonado
Sales
Roberto Alvarado
Sales
Miracle Ukariwe
Sales
Allan Arias Lucero
Salesperson
Enrique Palomino
Sales
Dorian Sessoms
Sales
Aidan Goodson
Sales
Ulises Rodriguez
Sales Person
Jamarius Brown
Product Specialist
Myiasia Charles
Product Specialist
Alejandro Garrido-Zelaya
Sales
Khaled Hassan
Product Specialist
Tanner Higgins
Product Specialist
Lashon Jennings
Sales
Antero Rebaza Saavedra
Sales
Kevin Vine Jr.
Sales Person
Khalid Zafar
Sales
Administration
Adriana Hanson
Service Administrator
Internet
Nicholas Hoekstra
General Internet Sales Director
Other
Keith Benkel
Nick Hoekstra
Davis Pham
Service
Aug 14, 2026
This is a good dealership,Davis Pham is the best
This is a good dealership,Davis Pham is the best consultant, very professional, efficient and trustworthy!👍👍👍
Aug 13, 2026
Quick and honest service.
Quick and honest service. The best! Davis is very knowledgeable and always figures out what we need.
Aug 12, 2026
Always great and honest service Davis Pham is the best
Always great and honest service Davis Pham is the best service advisor I've ever had.
Aug 11, 2026
It was great Great great great great Great great great
It was great Great great great great Great great great great Great great great great
Aug 02, 2026
Amazing work, amazing workers and great communication
Amazing work, amazing workers and great communication with the clients No, thanks I'm very happy with the results
Daphne Benedict
Service
Jul 11, 2026
Daphne was great!
Daphne was great! Good communicator and helped with quick and accurate service. I would highly recommend Daphne!
Jul 06, 2026
Daphne was great.
Daphne was great. She got my was able to diagnosed the problem fast, and had the needed repairs completed in no time. Excellent service and communication throughout the process!
Jun 22, 2026
Daphne was the best service advisor I’ve ever had.
Daphne was the best service advisor I’ve ever had. She was extremely attentive, knowledgeable, and always had a positive attitude throughout the entire process. She kept me informed, answered all of my questions, and made sure my car was returned in perfect condition. I will definitely be coming back to this dealership in the future, and I would specifically request Daphne as my service advisor again. She made the experience smooth and stress-free from start to finish.
Jun 21, 2026
Personnel great but dealership space needs improvement.
Personnel great but dealership space needs improvement. Trash everywhere (empty water bottles, discarded napkins, etc) & the smell of stale popcorn. Empty merch shelves. Near-empty vending machine. Warm bottles of water that were being drunk by dealership staff instead of customers. Room for improvement.
Jun 13, 2026
The experience that I've had with Frisco Dodge Ram Jeep
The experience that I've had with Frisco Dodge Ram Jeep Cherokee dealership has been a very good experience. I would recommend someone who's looking for a vehicle to check them out.
Hunter Pearce
Service
Aug 14, 2026
Clean facility, friendly staff and quick service.
Clean facility, friendly staff and quick service. Best of all, my advisor (Hunter) is the best!
Aug 11, 2026
Hunter was very friendly and knowledgeable.
Hunter was very friendly and knowledgeable. Thankfully my Wrangler was not affected by a recent recall, however the technician found another problem and fixed it. Thankfully it was covered by the powertrain warranty.
Aug 07, 2026
I’ve used this service center exclusively since buying my
I’ve used this service center exclusively since buying my Jeep 3 years ago. Hunter Pearce is always my point of contact, and he consistently goes above and beyond to ensure that my car is properly serviced, to communicate consistently throughout the visit, and to save me money when possible. This last visit, I brought in a new battery that I purchased at Autozone. They “tested” my battery there and told me it was bad but they didn’t know how to install the new battery, so I took it to Hunter at Jeep. Not only did my existing battery test completely fine, but I was able to return the Autozone battery and the whole ordeal cost me less than the battery in the first place. I truly can’t say enough positives about my experience with Frisco CDJ’s service department.
Aug 04, 2026
Friendly people and the vehicle services was done in a
Friendly people and the vehicle services was done in a timely manner. Everyone I talked to was helpful.
Jul 29, 2026
Hunter pierce done a excellent job on my truck he has
Hunter pierce done a excellent job on my truck he has always gone above and beyond to make sure I was taking care of
John Moen
Service
Aug 07, 2026
Great experience from the time I drove into the service
Great experience from the time I drove into the service bay until I shook hands with John to leave. He took the time to address concerns about the vehicle and was the ultimate professional. Great dude!
Aug 07, 2026
Great experience from the moment we drove into the
Great experience from the moment we drove into the service bay until we picked up the Jeep. John kept us informed of where the vehicle was in the process at all time and was a great service advisor to work with at Frisco CDJR.
Jul 16, 2026
Do not go here for service and especially avoid John
Do not go here for service and especially avoid John Moen. TL/DR: avoid Frisco and make the extra drive to Denton. Moen is a crook. Incredibly unwilling to negotiate, particularly on a good chunk of work. You are just a number and even a nuisance for him. I am ready to buy a Grand Wagoneer L fully loaded so a $100+k car and I will not buy from this location specifically because of how we were treated at service, specifically by Moen. I brought the vehicle (2014 Grand Cherokee) in to have an oil leak fixed last July (2025). Was told work was covered under warranty (for 2 years) and spent over $5,000. Got home and the vehicle was still leaking. Was finally able to get the vehicle back in (July 2026). Was told there would be another $280 diagnostic charge if the leak was unrelated to the work (thats “fine”) however my issue comes from the fact that we got the car back and it was still leaking (July 2025). This “new” issue was never addressed during the first time or after picking it up. This wasn’t a small leak either apparently “severe”. Obviously brought the vehicle back to address the leak that for all intents and purposes was never fixed or at least from my view point. Again, as mentioned above needed another diagnostic. As part of that “diagnostic” was told this was a separate leak (again why wasn’t this caught last time???) but also told I needed an oil change. I said, let’s go ahead and do the oil change because I was getting charged for the diagnostic anyway and was lead to believe the oil change would be included as part of the diagnostic. When I went to pick up the vehicle, was told that is not the case and would have to pay for BOTH the oil change and the diagnostic because I declined the work on the larger ticket item. So at the end of the day I paid over $550 for an oil change which is already over priced at $300 (diesel vehicle). I will never do business at Frisco Chrysler Dodge Jeep Ram again. If you need work done it is worth your time to drive over to Denton. If you need a car, go see my guy Mark Engman there in Denton. Tell him I sent you and he will take very good care of you.
Jul 11, 2026
Always good customer service in a timely
Always good customer service in a timely manner Courteous knowledgeable friendly attitude and keeps you informed on the progress
Jun 26, 2026
I appreciate the tech's attention to detail and the
I appreciate the tech's attention to detail and the information provided by service writer and the technician
Brian Foltz
Service
Aug 11, 2026
They were Prompt, professional and knowledgeable.
They were Prompt, professional and knowledgeable. They have me in an out in an hours.
Aug 04, 2026
Slow unhelpful and could not complete the job that I
Slow unhelpful and could not complete the job that I requested them to do. They still charged me full price for a job they didn’t complete.
Jul 11, 2026
Always good customer service in a timely
Always good customer service in a timely manner Courteous knowledgeable friendly attitude and keeps you informed on the progress
Jun 14, 2026
I never buy a car from this dealer the seller who helped
I never buy a car from this dealer the seller who helped me he offered me stuff just to sell the truck and when I went back, he act like he don't know what I was talking about and the manager who help him he was rude and try to play the same game he was playing
Jun 13, 2026
My experience with dealership for sales was excellent.
My experience with dealership for sales was excellent. Lyon was a great sales person when it comes to Services Brian is good but sometimes he used to go silent on us. Have to follow up multiple times. it felt like dealership was not keen on serving, but they were serving because I had a vehicle with them.
Dakota Burns
Service Advisor
Jun 24, 2026
Professional Dakota and Neil were exceptional to work
Professional Dakota and Neil were exceptional to work with They listened to my concerns and addressed my issues
Jun 19, 2026
Dakota Burns was excellent to deal with, on my recent
Dakota Burns was excellent to deal with, on my recent visit, for issues with my 2020 Ram 1500
Jun 18, 2026
Dakota was a great service advisor.
Dakota was a great service advisor. This was a 6 week warranty repair due to back order. He kept me updated throughout the process. He also did everything he could to try to get the parts faster and get me assistance with my rental. He was always polite and patient, especially when I was frustrated with others I was dealing with at Jeep. Dakota is a great asset to your service team.
Jun 17, 2026
Did what was asked quickly.
Did what was asked quickly. Good communication. I will return. Thanks This is a ridiculous question.
Jun 15, 2026
Always Great Always Great Service, have been with this
Always Great Always Great Service, have been with this dealership since 2014 I also send my Kia Soul for service here.
Christopher Kite
Service Manager
Jun 24, 2026
Attentive service writer Was knowledgeable understood my
Attentive service writer Was knowledgeable understood my issue Delivered vehicle as promised Highly recommend the dealer and staff
Mar 25, 2026
I do wll my maintenance here.
I do wll my maintenance here. They take care of me every time in a timely manner. Thank you!
Mar 05, 2026
I had a great experience with Davis Pham and Daphne
I had a great experience with Davis Pham and Daphne Benedict at Frisco CDJR. I ordered a set of tires through them and they handled everything from start to finish. They got the tires mounted and balanced quickly, and everything was done in a very timely and professional manner. Both of them were very helpful and made the whole process smooth and easy. The work was done right, and I really appreciate their efficiency and attention to detail. I would definitely recommend Davis and Daphne to anyone needing tire service at Frisco CDJR!
Jan 30, 2026
Incredible service by all of the sales finance and the
Incredible service by all of the sales finance and the entire dealership helped along the way
Jan 23, 2026
I took my truck in to have 2 recalls taken care of.
I took my truck in to have 2 recalls taken care of. I called the service department around 11 this morning and scheduled an appointment for 12:30. The person on the phone said the parts were in stock and i would be done by 4pm. When i got to the dealership and checked in at 12:10 the service advisor Anthony told me he shouldn’t have said that but he would double check to make sure the parts were there so it could be done same day. Before he sent my truck to the back he confirmed yes we have the parts in stock and we can get it done. I sat in the waiting area for nearly 2.5 hours only for Anthony to come out and tell me sorry we don’t have the parts we’re going to have to order them. The other recall was a software update that would take them another hr to an hr and a half to complete. I’m now extremely upset because they have completely wasted time and when i asked the service advisor why he said they had the parts if they didn’t and why it took this long to tell me he argued with me and told me he never said that. His response to the time was well they just got it to the back 2.5 hours later. I told him I’m not waiting another hr and a half to do the software update after waiting this long and completely wasting my time. A dealerships service department is a direct reflection of their sales department. If they can’t respect your time and repair the vehicles like they should don’t let them fool you into spending your money purchasing a vehicle that they’re not going to stand behind when you need them!
Scott Mason
Parts Director
Mar 21, 2026
Great dealership, outstanding customer service.
Great dealership, outstanding customer service. Dave does a great job getting you in and out quickly with work being done right the first time.
Sep 24, 2025
Davis Pham, my service advisor spent personal time to
Davis Pham, my service advisor spent personal time to explain my HDMI passenger screen feature on my Summit Reserve Gr. Cherokee. Davis is knowledgeable & professional with handling my maintenance on all of my Jeep vehicles. He has always been mindful of the cost of services / maintenance etc. Very personable & professional. Frisco Dodge is fortunate to have him. Thanks, Ed Fletcher
Aug 09, 2025
Davis was able to get my vehicle repaired and returned to
Davis was able to get my vehicle repaired and returned to me that I was able to get it all done on my lunch time
Jun 28, 2025
Davis is awesome and takes great care of his guests,
Davis is awesome and takes great care of his guests, 10/10 would recommend this dealership to everyone
Jun 19, 2025
Davis was on top of his gamekeeping me informed about my
Davis was on top of his gamekeeping me informed about my truck. Issue was resolved in 1 visit. Others such as Daphne assisted as needed.Connor and Logan in the parts department have been great in helping me with Mopar accessories Service and Parts are doing an outstanding job Great team at Frisco CDJR.
Neil Shary
Service Manager
Jun 03, 2026
Did not cooperate.
Did not cooperate. Did not fix my Jeep. Had another mechanic fix it without replacing the engine.
Apr 09, 2026
The team work hard to correct all issues and get us back
The team work hard to correct all issues and get us back on the road
Mar 25, 2026
I do wll my maintenance here.
I do wll my maintenance here. They take care of me every time in a timely manner. Thank you!
Mar 24, 2026
My service request was completed satisfactory and on time
My service request was completed satisfactory and on time My waiting time was minimal and the price was reasonable
Mar 05, 2026
I had a great experience with Davis Pham and Daphne
I had a great experience with Davis Pham and Daphne Benedict at Frisco CDJR. I ordered a set of tires through them and they handled everything from start to finish. They got the tires mounted and balanced quickly, and everything was done in a very timely and professional manner. Both of them were very helpful and made the whole process smooth and easy. The work was done right, and I really appreciate their efficiency and attention to detail. I would definitely recommend Davis and Daphne to anyone needing tire service at Frisco CDJR!
Robert Stickles
Service Director
Jun 13, 2026
The experience that I've had with Frisco Dodge Ram Jeep
The experience that I've had with Frisco Dodge Ram Jeep Cherokee dealership has been a very good experience. I would recommend someone who's looking for a vehicle to check them out.
May 29, 2026
Attentive service writers Daphne was very helpful in my
Attentive service writers Daphne was very helpful in my recent visit to the service dept Daphne kept me informed of the progress of my truck in the shop She met my expectations She explained all proposed additional work needed When newly discovered and pricing She met the promised completion date I feel she is honest and an asset to Frisco Dodge
May 21, 2026
Highly recommend this service team.
Highly recommend this service team. Professional and experienced staff that completed work as expected. Thank you
Apr 24, 2026
Robert was great and got back to me with my question.
Robert was great and got back to me with my question. As for overall service, still a 4. Not because of my last visit but from prior ones.
Apr 14, 2026
Robert went above and beyond.
Robert went above and beyond. Explained everything to me and got my car fixed right on time
Rahim Gillani
General Manager
Apr 29, 2026
profound disappointment with my recent experience at
profound disappointment with my recent experience at Frisco CDJR. While my initial interaction with Anwar was positive, the subsequent management and finance process was unacceptable. After negotiating a price with Ali, I was told by another manager that the deal would not be honored while Ali was at lunch. Upon his return, the price was increased. Furthermore, it was later revealed that the negotiations had been based on the wrong vehicle entirely, leading to a second price hike. When I escalated this to the General Manager, there was no accountability for these internal errors. Additionally, despite meeting the credit criteria for the advertised 2.99% Stellantis rate, I was denied this rate to "offset profit margins." Using a customer’s financing to recoup a perceived loss on the vehicle price is an unethical conflation of two separate transactions.
Apr 26, 2026
This dealership put the wrong lien holder on my paperwork
This dealership put the wrong lien holder on my paperwork at the time of financing. When I called to cancel the service plan, the check was sent to the wrong lien holder. That was two months ago and I have called and emailed numerous times since with almost no response. The GM of Sales will not respond at all. They have said multiple times that a check has been reissued but it never actually has.
Apr 10, 2026
I found the process very easy and enjoyed working with
I found the process very easy and enjoyed working with the whole team. Would come back
Jan 23, 2026
I took my truck in to have 2 recalls taken care of.
I took my truck in to have 2 recalls taken care of. I called the service department around 11 this morning and scheduled an appointment for 12:30. The person on the phone said the parts were in stock and i would be done by 4pm. When i got to the dealership and checked in at 12:10 the service advisor Anthony told me he shouldn’t have said that but he would double check to make sure the parts were there so it could be done same day. Before he sent my truck to the back he confirmed yes we have the parts in stock and we can get it done. I sat in the waiting area for nearly 2.5 hours only for Anthony to come out and tell me sorry we don’t have the parts we’re going to have to order them. The other recall was a software update that would take them another hr to an hr and a half to complete. I’m now extremely upset because they have completely wasted time and when i asked the service advisor why he said they had the parts if they didn’t and why it took this long to tell me he argued with me and told me he never said that. His response to the time was well they just got it to the back 2.5 hours later. I told him I’m not waiting another hr and a half to do the software update after waiting this long and completely wasting my time. A dealerships service department is a direct reflection of their sales department. If they can’t respect your time and repair the vehicles like they should don’t let them fool you into spending your money purchasing a vehicle that they’re not going to stand behind when you need them!
Jan 16, 2026
GREAT STAFF.
GREAT STAFF. THEY WILL HELP YOU TO GET A GREAT DEAL. I AM VERY HAPPY
Bilal Bashir
Finance Manager
Aug 12, 2026
My wife and I were so pleased with our experience at
My wife and I were so pleased with our experience at Frisco Dodge. Our Sales Representative, Dorian, did an incredible job through the entire process. Great customer service and care as well from the manager, Caleb, and Bilal, the Finance Manager
May 24, 2026
All good All good.
All good All good. No pressure. Got the vehicle I wanted. Supported with finance No
Apr 18, 2026
Great experience, great service, they all helped make
Great experience, great service, they all helped make things possible Made possible for my to buy out my current lease and take out a new lease for my wife!
Apr 15, 2026
The sales and finance and management were a pleasure to
The sales and finance and management were a pleasure to work with. It was a pretty timely and quick process. Kudos 👏
Mar 17, 2026
Good service, good communication and nice people!
Good service, good communication and nice people!! The customer service and management services were excellent Bilal was very helpful and kindness
Kenneth Jones
Vehicle Acquisition Specialist
Apr 09, 2026
Do not buy from this dealer, they were not honest in the
Do not buy from this dealer, they were not honest in the finance department. Due to this I have cancelled an extended warranty and it’s been months now and I still have not received the full refund.
Dec 26, 2025
While I did appreciate Kenneth’s transparency on the
While I did appreciate Kenneth’s transparency on the dealer add-ons and protection programs, he was very condescending when telling me about the “fine print” that details these potential charges on their website. The fine print is general language created to design thousands of extra add-ons not advertised. Then the “dealer discounts” are conditional and are not guaranteed. I am frustrated they list a low price on the website when that is not the “Frisco True Price” after saying this store had what it seemed like “bait and switch” tactics, Kenneth began to get very frustrated on the phone to the point of argumentative. I just want to find a place with honest upfront cost, I am not about a place with sneaky prices and hidden language. I will find another dealership.
Dec 05, 2025
Service Team is un-matched here, don’t want to name
Service Team is un-matched here, don’t want to name anyone because I’d have to list everybody and that’s a lot of people! The parts team is also fantastic. Shout out to Alex!
Nov 26, 2025
They put some discount about $10K on some cars 2025, we
They put some discount about $10K on some cars 2025, we called to get out the door price and they asked us to go there, after the test drive, their final price was more than the original price before the discount!!!
Nov 20, 2025
It was a great experience.
It was a great experience. Kenneth was very attentive, patient, knowledgeable, understanding, and helpful! I didn't feel rushed !
Caleb Oropeza
Sales Manager
Aug 12, 2026
My wife and I were so pleased with our experience at
My wife and I were so pleased with our experience at Frisco Dodge. Our Sales Representative, Dorian, did an incredible job through the entire process. Great customer service and care as well from the manager, Caleb, and Bilal, the Finance Manager
Aug 06, 2026
Dorian was the best!
Dorian was the best! Very helpful and gave the best service to both me and my parents. Please give this man a raise or promotion.
Jun 23, 2026
Awesome experience I was treated with utmost care and
Awesome experience I was treated with utmost care and kindness and the deal was good ??
Jun 03, 2026
I got railroaded into twrrible terms becaue the finance
I got railroaded into twrrible terms becaue the finance guy just want to upsell me and sign documents without really asking me if I even agreed with their terms he jyst wanted me to sign everything as quickly as possible.
Jun 02, 2026
Service department amazing.
Service department amazing. Sales department worst service I’ve ever dealt with in any business ever. Almost impossible to speak with a manager, salesmen ignore any issues and change the subject away from said issues. Wouldn’t suggest buying from here.
Brandon Ragland
Pre-Owned Director
Jun 25, 2026
Excelente servicio me ayudaron mucho en su trabajo buena
Excelente servicio me ayudaron mucho en su trabajo buena atención muy amable todos me solocuionaron
Jun 07, 2026
I don’t know who Brandon is.
I don’t know who Brandon is. He was not my salesman. Alan was my salesman. Still not happy about having to pay that protection item. Especially when my Jeep has imperfections.
Apr 27, 2026
This dealership made everything simple, smooth and
This dealership made everything simple, smooth and relaxing. No overwhelming feeling of pressure or anything of the sort. The team was professional, inviting and put our best needs forward!
Apr 20, 2026
Minus a hiccup this dealership is awesome.
Minus a hiccup this dealership is awesome. I was able to drive away with a better vehicle than what I came for. Nathan is an awesome salesman and I hope the dealership paid him every penny he’s worth.
Mar 23, 2026
Very professional Kevin Young was very helpful in making
Very professional Kevin Young was very helpful in making the sales process very easy Kevin Young was very helpful in making the sales process very easy and quick
Ali Thanawala
General Sales Manager
Jul 28, 2026
Went in eyes wide open to getting a good deal.
Went in eyes wide open to getting a good deal. Then the dealership and its management (Ali) were clearly not aware of the FTC Section 5 Act and fair trade. Ali even boasted that their dealership add-on program was approved by the FTC. FTC doesn't do that. I have reported this dealership to the FTC and will be emailing their ownership management group along with reporting this to the Texas Attorney General. What they are doing with "Ghost" pricing online and dealer add-ons is 100% against FTC fair trade, especially when it comes to "All-In-Pricing". I might have continued the purchase, but Ali's stance and statement of "FTC Approved" showed me he was not someone of trustworthy character or someone I wanted to do business with.
Jun 26, 2026
Terrible at communicating.
Terrible at communicating. Requested I contact him after leaving negative google review, gave no acceptance of dealership issues, no confirmation about vehicle issues, just a "Your warranty will cover it" two days after purchasing the vehicle. Save yourself headache and money and stay as far away as you can from this dealership. Once your purchase has cleared they refuse to assist in any way. Emailed/called multiple times and still no communication back, truly they do not care about you once they get your money.
Jun 11, 2026
After going to other dealerships, FRISCO CDJR was willing
After going to other dealerships, FRISCO CDJR was willing to working with me and my budget to give me a great car!
Jun 10, 2026
Ali and Miracle were absolutely amazing!
Ali and Miracle were absolutely amazing!! Honestly I couldn't ask for a better experience! Amazing ??
May 17, 2026
The employees who worked with me were professional,
The employees who worked with me were professional, attentive & kept me updated on the progress of my purchase.
Lyon Alizna
Salesperson
Jul 28, 2026
Went in eyes wide open to getting a good deal.
Went in eyes wide open to getting a good deal. Then the dealership and its management (Ali) were clearly not aware of the FTC Section 5 Act and fair trade. Ali even boasted that their dealership add-on program was approved by the FTC. FTC doesn't do that. I have reported this dealership to the FTC and will be emailing their ownership management group along with reporting this to the Texas Attorney General. What they are doing with "Ghost" pricing online and dealer add-ons is 100% against FTC fair trade, especially when it comes to "All-In-Pricing". I might have continued the purchase, but Ali's stance and statement of "FTC Approved" showed me he was not someone of trustworthy character or someone I wanted to do business with.
Jun 25, 2026
Quick , efficient , hassle free Competitive prices and
Quick , efficient , hassle free Competitive prices and good , responsive service Would return
Jun 02, 2026
Service department amazing.
Service department amazing. Sales department worst service I’ve ever dealt with in any business ever. Almost impossible to speak with a manager, salesmen ignore any issues and change the subject away from said issues. Wouldn’t suggest buying from here.
Jun 02, 2026
Lylon as easy to work with as well as the finance
Lylon as easy to work with as well as the finance gentleman. Advertisement was a little misleading tho.
May 26, 2026
Lyon very professional, upfront and honest.
Lyon very professional, upfront and honest. Provided great details on the purchase like safety features, warranties, etc.
Anwaar Hussain
Sales
Jun 27, 2026
Gave us the best deal and handles his customer with care
Gave us the best deal and handles his customer with care . I recommend going to Anwaar for car deals.
Jun 11, 2026
After going to other dealerships, FRISCO CDJR was willing
After going to other dealerships, FRISCO CDJR was willing to working with me and my budget to give me a great car!
May 09, 2026
Anwaar and Solomon (idk if that’s his name, but he’s the
Anwaar and Solomon (idk if that’s his name, but he’s the new sales manager now) were excellent to work with. They really cared about providing the right solution.
Apr 29, 2026
profound disappointment with my recent experience at
profound disappointment with my recent experience at Frisco CDJR. While my initial interaction with Anwar was positive, the subsequent management and finance process was unacceptable. After negotiating a price with Ali, I was told by another manager that the deal would not be honored while Ali was at lunch. Upon his return, the price was increased. Furthermore, it was later revealed that the negotiations had been based on the wrong vehicle entirely, leading to a second price hike. When I escalated this to the General Manager, there was no accountability for these internal errors. Additionally, despite meeting the credit criteria for the advertised 2.99% Stellantis rate, I was denied this rate to "offset profit margins." Using a customer’s financing to recoup a perceived loss on the vehicle price is an unethical conflation of two separate transactions.
Mar 18, 2026
I wasn't advised before I kept the appointment to test
I wasn't advised before I kept the appointment to test drive the car that the car needed repairs before it could be driven. That was a big negative for the dealership and sales team. I liked the car because I am familiar with the make and model. The dealership reached out to me to let me know that the car was "still available", as I had inquired about the care a month earlier. I made a tentative purchase of the car contigent upon my test drive decision.
Thaddeus Morgan
Parts Manager
Mar 21, 2026
Great dealership, outstanding customer service.
Great dealership, outstanding customer service. Dave does a great job getting you in and out quickly with work being done right the first time.
Nov 16, 2025
I had a very positive and professional experience.
I had a very positive and professional experience. All of my questions were answered and I was able to bring my vehicle in within a very timely matter to get the requested work completed.
Nov 06, 2025
Everyone was very friendly and explained exactly what
Everyone was very friendly and explained exactly what needed to be done. It also was very fast service.
Oct 24, 2025
Great place Great work Great personal Best place to
Great place Great work Great personal Best place to get the job done My vehicle look amazing
Oct 08, 2025
This dealership is very considerate.
This dealership is very considerate. Davis is very kinda and helpful to my car needs. Over great experience
Matthew Sumner
Sales Manager
Jul 28, 2026
Went in eyes wide open to getting a good deal.
Went in eyes wide open to getting a good deal. Then the dealership and its management (Ali) were clearly not aware of the FTC Section 5 Act and fair trade. Ali even boasted that their dealership add-on program was approved by the FTC. FTC doesn't do that. I have reported this dealership to the FTC and will be emailing their ownership management group along with reporting this to the Texas Attorney General. What they are doing with "Ghost" pricing online and dealer add-ons is 100% against FTC fair trade, especially when it comes to "All-In-Pricing". I might have continued the purchase, but Ali's stance and statement of "FTC Approved" showed me he was not someone of trustworthy character or someone I wanted to do business with.
Jun 26, 2026
The price they advertise was falsely advertised due to a
The price they advertise was falsely advertised due to a 4k mandatory dealer package and incentives that suddenly only applied to a lease. Their “best offer” was 20% over the advertised price
Apr 19, 2026
Easy to work with.
Easy to work with. Post purchase, they really take care of you in a good way. I highly recommend them based on my history of a) buying a 2025 car in 2026, b) getting things done on my car post-purchase and items owed to me.
Apr 14, 2026
It was great.
It was great. Matthew knew what I wanted to pay and knew that we both were being fair in the deal. Kareem was great and was understanding as we negotiated the final terms. The floor managers were quick with no back and forth. Best car buying experience for the second time in a row at this dealership. Full complements to the whole team.
Feb 07, 2026
Matt help me go thru a quick n easy buy.
Matt help me go thru a quick n easy buy. I have bought 4 cars from frisco jeep.
Julio Maldonado
Sales
Apr 18, 2026
Excellent service and a fair price from sales to finance!
Excellent service and a fair price from sales to finance! 5 Star Would definitely recommend
Mar 27, 2026
Great salesman Julio helped me in finding my new car.
Great salesman Julio helped me in finding my new car. He helped me with trade of my old car with good value and finding a perfect car for my needs. I rate his performance very excellent
Mar 03, 2026
We were in and out the car we wanted was pulled out of us
We were in and out the car we wanted was pulled out of us immediately. He was awesome with my son and very laid back. We actually had fun! We were really happy we got to do business with Julio he's a keeper.
Feb 28, 2026
It was fine.
It was fine. We found the vehicle online, called and set up the process. We felt the vehicle was a little over priced but we believe this one will last us for many years. We tend to keep vehicles.
Feb 14, 2026
I accompanied a friend who was purchasing a vehicle, and
I accompanied a friend who was purchasing a vehicle, and I have to say this dealership operates in an extremely questionable manner. Based on what I observed, their practices appear deceptive and may even warrant investigation by the attorney general's office. The interactions I witnessed were unethical from beginning to end. If anyone else has experienced unwanted coverages or add‑ons being slipped into a loan without consent, I strongly recommend seeking legal counsel. I won’t go into further detail due to potential future litigation.
Roberto Alvarado
Sales
Jun 26, 2026
The price they advertise was falsely advertised due to a
The price they advertise was falsely advertised due to a 4k mandatory dealer package and incentives that suddenly only applied to a lease. Their “best offer” was 20% over the advertised price
May 07, 2026
Excellent service Roberto did above and beyond good
Excellent service Roberto did above and beyond good service Roberto explained everything so well and was very transparent he answered all the questions I had
Apr 25, 2026
Very professional Roberto was attentive and very helpful.
Very professional Roberto was attentive and very helpful. He answered all our questions in a timely manner and was very polite and respectful.
Feb 15, 2026
Roberto was efficient, kind and listened to what we
Roberto was efficient, kind and listened to what we wanted. Sulemon was amazing and kind. Manager was helpful.
Feb 01, 2026
Good It was good.
Good It was good. I have no complaints. It was good. I have no complaints. I like my new truck. Glad I bought it
David Garrett
Service Advisor
Jun 17, 2026
Great service like always David was very courteous Will
Great service like always David was very courteous Will definitely recommend this place Thank you
Jun 03, 2026
Honest friendly service David at Ram Frisco provided
Honest friendly service David at Ram Frisco provided incredibly friendly, honest, and professional service throughout my entire visit.
Jun 01, 2026
Left a message with the service department 4 days ago &
Left a message with the service department 4 days ago & still haven't received a reply
Jun 01, 2026
Overall excellent customer service I will definitely
Overall excellent customer service I will definitely return for future maintenance for my dodge challenger
May 31, 2026
It has been almost a year since I was told that my
It has been almost a year since I was told that my speaker would be replaced. The part was ordered, and I was informed that I would be contacted once it arrived. However, I never received a call. About a year later, when I experienced another issue with my radio, I followed up on the speaker replacement. At that time, I was told that the speaker had already been delivered and would be replaced along with the radio repair. Once again, no one contacted me. After another follow-up, I was informed that both parts were available and ready for installation. Based on that information, I dropped off my vehicle. A few hours later, I received a call stating that the speaker was actually not available and was still on order. I do not have the time to repeatedly bring my car in and leave it at the dealership for days without any progress being made. This situation has been extremely frustrating, and I am very disappointed with the lack of communication and coordination throughout this process.
Curtis Jeter
Assistant Parts Manager
Aug 11, 2026
They were Prompt, professional and knowledgeable.
They were Prompt, professional and knowledgeable. They have me in an out in an hours.
Jul 06, 2026
Service is always a breeze with Hunter as my service
Service is always a breeze with Hunter as my service technician. Makes visiting the dealership painless.
Jul 06, 2026
Daphne was great.
Daphne was great. She got my was able to diagnosed the problem fast, and had the needed repairs completed in no time. Excellent service and communication throughout the process!
Jul 01, 2026
I was treated kindly.
I was treated kindly. However there was attention to detail missed. I named all of the warning lights that were on including the stop/start light. However the reason for that light was not checked during the diagnosis, but other things that I didn't ask about but would make my ticket higher were. Because of this, I was told that I would get a call the next day to address this concern. It's been days and no one has called. That's very disappointing.
Jun 26, 2026
Helpful and responsive Helpful and responsive Helpful and
Helpful and responsive Helpful and responsive Helpful and responsive Helpful and responsive Helpfull Responsive and helpful
Rahim Thanawala
Finance Director
Jun 26, 2026
Terrible at communicating.
Terrible at communicating. Requested I contact him after leaving negative google review, gave no acceptance of dealership issues, no confirmation about vehicle issues, just a "Your warranty will cover it" two days after purchasing the vehicle. Save yourself headache and money and stay as far away as you can from this dealership. Once your purchase has cleared they refuse to assist in any way. Emailed/called multiple times and still no communication back, truly they do not care about you once they get your money.
Jun 07, 2026
I don’t know who Brandon is.
I don’t know who Brandon is. He was not my salesman. Alan was my salesman. Still not happy about having to pay that protection item. Especially when my Jeep has imperfections.
May 09, 2026
Great people!
Great people! Awesome service! Best dealer in Dallas - metroplex area! Best deals! I'm super happy with my purchase! My new Ram 1500 is Amazing!
Apr 20, 2026
Minus a hiccup this dealership is awesome.
Minus a hiccup this dealership is awesome. I was able to drive away with a better vehicle than what I came for. Nathan is an awesome salesman and I hope the dealership paid him every penny he’s worth.
Apr 17, 2026
My experience was great.
My experience was great. We aligned on numbers over the phone and the car was ready for me when I got to the dealership
Parker Zacny
Parts Advisor
Jul 15, 2026
It was a great experience, they helped make a difficult
It was a great experience, they helped make a difficult situation so much better. I truly will definitely come back.
May 09, 2026
I had a great experience there.
I had a great experience there. I would definitely shop there again. Daphne was awesome, I would definitely work with her again.
Apr 10, 2026
I found the process very easy and enjoyed working with
I found the process very easy and enjoyed working with the whole team. Would come back
Mar 21, 2026
Great dealership, outstanding customer service.
Great dealership, outstanding customer service. Dave does a great job getting you in and out quickly with work being done right the first time.
Mar 18, 2026
Great price on tires.
Great price on tires. They were less expensive then all the other big name tire places. I would buy here again.
Adriana Hanson
Service Administrator
Jan 12, 2026
This dealership has not provided me with my state
This dealership has not provided me with my state registration since October 9, 2025. After repeated calls for the status, I am informed that it was mailed. Called again three months later no registration. Someone will reach out to you and nothing. I am driving around town with no proof of registration which is terrible how a dealership keeps letting this happen. This is the worst dealership in the State of Texas.
Nov 16, 2025
They worked with us for hours to get to the price point
They worked with us for hours to get to the price point and payment we could live with. Thankful for all thier efforts
Oct 05, 2025
I work at the dealership and mechanic Griffin is knowable
I work at the dealership and mechanic Griffin is knowable on problems. Fixed the problem
Sep 17, 2025
Jeremy was so helpful.
Jeremy was so helpful. His patience, knowledge and kindness were much appreciated. Thanks for working with us.
Aug 13, 2025
I had an excellent experience at Frisco Chrysler Dodge
I had an excellent experience at Frisco Chrysler Dodge Jeep Ram! Big Al and Mike amd the whole team took great care of me and I left having peace of mind knowing I made a great purchase! I love my new Jeep!
Miracle Ukariwe
Sales
Apr 30, 2026
My experience at Frisco CDJR was truly exceptional from
My experience at Frisco CDJR was truly exceptional from beginning to end. My salesperson, MIRACLE, delivered a level of service that was both refined and unforgettable—anticipating needs, exceeding expectations, and ensuring every detail was handled with care. Having purchased several vehicles over the years, I can confidently say this experience stands in a class of its own. If you’re considering a purchase, I highly recommend asking for MIRACLE. His expertise and dedication make the entire process feel effortless—he is, without a doubt, a true professional and a miracle worker.
Apr 12, 2026
Went back for cleaning and supposed to get the gas tank
Went back for cleaning and supposed to get the gas tank filled which did not happen and for detailing all was done was quick vacuum it looked like that i had to wait about 2 hours for. when bought the truck dealer had said there was “protection package” added on like door guard and edges. which the truck does not seem to have any of that so it seemed like little fake advertising there to me. just not the best overall experience. 2 weeks later my family member bought a RHO from a different dealer and i was there that was much better experience.
Mar 14, 2026
Miracle was nice, communicative transparent and patient.
Miracle was nice, communicative transparent and patient. I give him the highest rating possible! The process is too long overall. And I dislike that the posted online prices are misleading - as car dealership ads have always been. Dealing with the 'wizard' behind the curtain seems like being in the dark ages.
Mar 03, 2026
I had an amazing experience at Frisco Chrysler Dodge
I had an amazing experience at Frisco Chrysler Dodge Jeep! From the moment I walked in, the team made me feel welcomed, valued, and taken care of. They listened to what I needed, walked me through my options without any pressure, and worked hard to get me into a brand‑new car that I absolutely love.
Jan 26, 2026
Everything was great Transaction was smooth, sales rep
Everything was great Transaction was smooth, sales rep explained everything and process was great Transaction was smooth, sales rep explained everything and process was great and informative
Allan Arias Lucero
Salesperson
Jun 07, 2026
I don’t know who Brandon is.
I don’t know who Brandon is. He was not my salesman. Alan was my salesman. Still not happy about having to pay that protection item. Especially when my Jeep has imperfections.
May 21, 2026
I do not know who Caleb is.
I do not know who Caleb is. I will assume he was satisfactory but I do not recall his role in my purchase.
May 09, 2026
Great people!
Great people! Awesome service! Best dealer in Dallas - metroplex area! Best deals! I'm super happy with my purchase! My new Ram 1500 is Amazing!
Apr 17, 2026
My experience was great.
My experience was great. We aligned on numbers over the phone and the car was ready for me when I got to the dealership
Corey Brayton
Parts Advisor
May 14, 2026
The speed and proficiency of the work was amazing.
The speed and proficiency of the work was amazing. Nice area for waiting, but the chairs were crazy uncomfortable. A few couches or recliners wouldn't be terrible.
May 03, 2026
During my first visit several weeks ago, the person I
During my first visit several weeks ago, the person I spoke with didn’t seem interested in taking on the work. I was told that parts were taking weeks to arrive and was advised to try a transmission shop instead. That left me unsure about moving forward. When I called back a few weeks later, I scheduled an appointment for an engine tick and an airbag light. I was told the airbag part was discontinued, and I was given quotes for other items related to the ticking noise and some oil leaks. However, the online status tracker never updated beyond “parts ordered,” and the pricing shown there didn’t match what I was told. I later received a call from Dakota saying the vehicle was ready on Friday, but the app still showed “parts ordered” and listed incorrect pricing. That added to the confusion. I also have questions about some of the recommended services. For example, the power steering fluid was flagged, but I had recently changed it and it appeared clean. The brake fluid had been flushed during my last brake service, and I replaced the radiator and coolant a few years ago, yet those items were also marked for service. Additionally, I had asked about options for addressing the transmission but never received any guidance. I also responded “yes” to a text asking if I wanted a quote based on the value of my truck, but I never received a follow-up on that either. I still have the engine tick $2600 later.
Mar 21, 2026
Great dealership, outstanding customer service.
Great dealership, outstanding customer service. Dave does a great job getting you in and out quickly with work being done right the first time.
Enrique Palomino
Sales
Apr 10, 2026
I found the process very easy and enjoyed working with
I found the process very easy and enjoyed working with the whole team. Would come back
Mar 01, 2026
My Wife, Daughter Hayley and I had a very nice time
My Wife, Daughter Hayley and I had a very nice time negotiating a lease of the a Jeep Wrangler. Thanks again for a smooth process !
Feb 17, 2026
I have experience very friendly atmosphere at dealership
I have experience very friendly atmosphere at dealership and very knowledgeable. Customer-centric approach and transparency.
Dorian Sessoms
Sales
Aug 12, 2026
The staff was very friendly and helped me with buying my
The staff was very friendly and helped me with buying my first truck and anything else I could need
Aug 12, 2026
My wife and I were so pleased with our experience at
My wife and I were so pleased with our experience at Frisco Dodge. Our Sales Representative, Dorian, did an incredible job through the entire process. Great customer service and care as well from the manager, Caleb, and Bilal, the Finance Manager
Aug 06, 2026
Dorian was the best!
Dorian was the best! Very helpful and gave the best service to both me and my parents. Please give this man a raise or promotion.
Aidan Goodson
Sales
Aug 06, 2026
Dorian was the best!
Dorian was the best! Very helpful and gave the best service to both me and my parents. Please give this man a raise or promotion.
Riyaz Mobhani
Finance Manager
Aug 06, 2026
Dorian was the best!
Dorian was the best! Very helpful and gave the best service to both me and my parents. Please give this man a raise or promotion.
Ulises Rodriguez
Sales Person
May 03, 2026
Very patient.
Very patient. Adjusted to us changing our minds several times. Everyone was very friendly and patient.
Alejandro Garrido-Zelaya
Sales
Nicholas Hoekstra
General Internet Sales Director
Antero Rebaza Saavedra
Sales
Josue Saucedo
Finance Manager
