Staff
Management
Tyler Letson
General Manager
Ozzy Mamoor
Sales Director
Andre Moore
General Sales Manager
Becky Cunneen
BDC Manager
Chad Ford
Pre-Owned Sales Manager
Dirk Sauerwein
New Car Sales Manager
Nick Jones
BDC Manager
Justin Wall
New Car Sales Manager
Parts
Scott Mason
Parts Director
Connor Mahoney
Parts Counter
Logan Miller
Parts Counter
Thaddeus Morgan
Parts Manager
Sales
Lyon Alizna
Sales
Aaron Harris
Sales
Brad Fales
Sales
Chris Strickland
Sales
Aden Carpenter
Sales
Xavier Alvarez
Sales
Tekeisha Bledsoe
Sales
Al Hicks
Sales
Dominic Inness
Sales
Collin Chapman
Sales
Casey Clapp
Sales
Ethan Davis
Sales
Stephan Hernandez
Sales
Jason Munoz
Sales
Elijah Garcia
Sales
Chris McDonald
Sales
Scotty Walker
Sales
Service
Davis Pham
Service
John Moen
Service
Brian Foltz
Service
Derrick Johnson
Service
Hunter Pearce
Service
David Pena
Service
Jordan Riley
Service
Daphne Benedict
Service
Taylor Goode
Service
Ryan Parish
Service
Neil Shary
Service Manager
Asa Copeland
Service
Robert Stickles
Service Director
Anthony Rodrigues
Service
Tyler Letson
General Manager
Mar 15, 2025
I recently had the most amazing experience at Frisco CDJR
I recently had the most amazing experience at Frisco CDJR when purchasing my 2024 Jeep Gladiator, and I can't say enough great things about the team! From start to finish, the process was smooth, professional, and stress-free. A huge thank you to Tyler, Aaron, Andre, Serena, and Chad, each of them went above and beyond to ensure I had the best experience possible. Tyler was incredibly knowledgeable and helped me find the perfect Gladiator that met all my needs. Serena made the financing process seamless and explained everything clearly. Andre ensured the entire transaction was efficient and hassle-free. Aaron’s exceptional customer service made me feel truly valued as a customer. a big shoutout to Chad for helping me with my trade-in. He made the process easy and gave me a great deal! If you're looking for a dealership that genuinely cares about its customers and provides top-notch service, Frisco CDJR is the place to go! I highly recommend them to anyone in the market for a new vehicle. Thank you all again for making this such a memorable and exciting purchase!
Mar 07, 2025
Brad and Tyler made the buying experience perfect.
Brad and Tyler made the buying experience perfect. I would recommend this dealership, Brad and Tyler to anyone looking to buy a new or used vehicle.
Feb 10, 2025
It took me like 4 hours to do the deal drove like 5 hours
It took me like 4 hours to do the deal drove like 5 hours and car wasn’t ready it was dirty they didn’t do a good job on cleaning it .. finance manager was mad and another co worker throwing stuff and mad to really bad experience with them sales man was okay work with me all the time… finance manager give him a 0 %… didn’t explain anything…
Feb 06, 2025
Excellent team on site at this dealership.
Excellent team on site at this dealership. Starting off with Tyler, Andre, Chad, Keith, Logan, the finance gentleman, Mr. Maxey, and Charles. Smooth process in and out, they know how to make a customer and client feel special at the dealership. Hassle free. Definitely one of the best dealerships in the metroplex.
Jan 31, 2025
Disappointing Experiences at Frisco Chrysler Dodge I
Disappointing Experiences at Frisco Chrysler Dodge I would strongly advise anyone considering purchasing a vehicle or servicing their car at Frisco Chrysler Dodge to proceed with caution. My experience has been nothing short of frustrating, and I believe it’s essential to share my story. After buying a Grand Cherokee and an extended warranty that was highly recommended by the dealership, I encountered a year filled with numerous issues. Over $17,000 worth of repairs were needed, and I had to return repeatedly for problems that their certified mechanics were unable to resolve. The situation escalated to the point where I had to replace two different transmissions, only to be met with blame for simply driving my car. The service department's communication was severely lacking. I often left my vehicle for service, only to wait days without any updates. It became routine to not receive answers for over a week, with excuses ranging from staff illnesses to employees no longer being there. Throughout the year, my Jeep spent over 150 days in the dealership, and I frequently waited a month or longer to get it back. While there was one service manager who tried to assist me and a service director who genuinely listened to my concerns, many of my experiences with the staff were disappointing. I often felt like my worries were an inconvenience for them. When I finally approached the general manager for help, I was met with a used car sales manager who was dismissive and disrespectful. He suggested that the issues I faced were solely my fault because I drove my car, rather than acknowledging the service failures. The best offer I received from the GM was an exorbitant 18% interest rate, which felt exploitative given my circumstances. After this experience, I decided to seek a new vehicle elsewhere. I am pleased to report that I found a much better deal at another Dodge dealership, where the service was exceptional, and I secured financing at half the rate. I cannot express the immense sense of relief I feel now that I no longer have to return to Frisco Chrysler Dodge. The level of disrespect I encountered from the staff was disheartening. As a customer, I believe it is essential to be treated like a valued guest rather than an inconvenience. It's important for businesses to foster an environment where customers feel respected and appreciated. I am grateful to have moved on to a dealership that embodies these values. In summary, my experience at Frisco Chrysler Dodge was frustrating and disappointing. I felt that the dealership did not prioritize customer care or take responsibility for the issues I encountered. I am relieved to have moved on to a dealership that values its customers and provides the level of service one would expect. I hope others can learn from my experience and consider their options carefully.
Scott Mason
Parts Director
Mar 03, 2025
I made an appointment to have recall work, oil change and
I made an appointment to have recall work, oil change and tire rotation on my RAM 1500. My service guy started the work on time arranged for transportation to my office and completed the work in a couple of hours. It couldn’t have worked out any better for me.
Mar 03, 2025
Service wrter, David was great at his job.
Service wrter, David was great at his job. Tech fixed my car as quickly as possible. My car is running great!
Feb 16, 2025
Very kindness.
Very kindness.and very convenient everything was good.i visited several time, always made me happy. Thanks
Dec 13, 2024
Best service I have ever received at a dealership.
Best service I have ever received at a dealership. David helped me with everything I came in for and even informed me of things I needed to do that I didn’t know about. Would recommend bringing your car here for anything it needs.
Nov 16, 2024
The entire experience was amazing start to finish, great
The entire experience was amazing start to finish, great customer service, amazing sales and everything in between
Lyon Alizna
Sales
Mar 25, 2025
Sales staff was very professional and knowledgeable.
Sales staff was very professional and knowledgeable. All questions answered. Focused on the customer and attention to detail.
Mar 23, 2025
Lyon was easily the most helpful salesperson I have ever
Lyon was easily the most helpful salesperson I have ever used to buy a vehicle. He was extremely knowledgeable and did everything he could to assist me. Explained the entire process and delivered my vehicle to me. I would recommend Lyon and the dealership every time I could.
Mar 20, 2025
We’re honest, up front about the pricing and stayed true
We’re honest, up front about the pricing and stayed true to the end. Didn’t try and oversell in finance either. Overall good experience.
Mar 17, 2025
This dealership is means a business.
This dealership is means a business. Sales guys are candid - my kudos to Lyon and Xavier. - they worked with us to make a real deal - win win. Do trust them.
Feb 23, 2025
We had an amazing experience at Frisco CDJR!
We had an amazing experience at Frisco CDJR! My husband purchased his Ram in 2020 and we made our way back to this dealer. Lyon and Aaron were incredibly dedicated to ensuring my satisfaction, answering all my questions, and making the process smooth for my first ever car purchase! I truly appreciate their professionalism, honesty, and commitment to customer service. Highly recommend Lyon, Aaron, and the entire team for a hassle-free car-buying experience! We love Frisco CDJR!
Ozzy Mamoor
Sales Director
Feb 26, 2025
Great customer service!
Great customer service! Brian Foltz. My service advisor was excellent explained everything before and after job five starts!!!!
Feb 23, 2025
Bought a 22 Ram hemi with eTorque, Amir & Ozzy were
Bought a 22 Ram hemi with eTorque, Amir & Ozzy were fabulous! Ozzy I greatly appreciate you working with me on covering my remaining balance on my Silverado. Thank you so much both of you for working the “numbers” to make it best for me! I will definitely be back for my next vehicle. Also they competitively match prices of other dealer-ships! Thank you once again for such a friendly experience! Hopefully next time Ozzy you will let me test drive a TRX!
Feb 10, 2025
It took me like 4 hours to do the deal drove like 5 hours
It took me like 4 hours to do the deal drove like 5 hours and car wasn’t ready it was dirty they didn’t do a good job on cleaning it .. finance manager was mad and another co worker throwing stuff and mad to really bad experience with them sales man was okay work with me all the time… finance manager give him a 0 %… didn’t explain anything…
Feb 06, 2025
Excellent team on site at this dealership.
Excellent team on site at this dealership. Starting off with Tyler, Andre, Chad, Keith, Logan, the finance gentleman, Mr. Maxey, and Charles. Smooth process in and out, they know how to make a customer and client feel special at the dealership. Hassle free. Definitely one of the best dealerships in the metroplex.
Dec 30, 2024
Don't shop here worse than internet scammers!
Don't shop here worse than internet scammers!!!!!;This company that offers less than twenty percent of your trade in value after they say that they will beat any offer is a group of liars and cheaters. Frisco Jeep is exactly this.
Andre Moore
General Sales Manager
Mar 17, 2025
Great price, good communication, no add ons, no xx.
Great price, good communication, no add ons, no xx. Andre and Brad made sure the deal happened. I drove a long way because I got the run around from other dealers playing the same games I have had to deal with 50 years. Fake advertised prices, add ons/markups, they are already installed, I’ll have to ask my manager. None of that .
Mar 15, 2025
I recently had the most amazing experience at Frisco CDJR
I recently had the most amazing experience at Frisco CDJR when purchasing my 2024 Jeep Gladiator, and I can't say enough great things about the team! From start to finish, the process was smooth, professional, and stress-free. A huge thank you to Tyler, Aaron, Andre, Serena, and Chad, each of them went above and beyond to ensure I had the best experience possible. Tyler was incredibly knowledgeable and helped me find the perfect Gladiator that met all my needs. Serena made the financing process seamless and explained everything clearly. Andre ensured the entire transaction was efficient and hassle-free. Aaron’s exceptional customer service made me feel truly valued as a customer. a big shoutout to Chad for helping me with my trade-in. He made the process easy and gave me a great deal! If you're looking for a dealership that genuinely cares about its customers and provides top-notch service, Frisco CDJR is the place to go! I highly recommend them to anyone in the market for a new vehicle. Thank you all again for making this such a memorable and exciting purchase!
Mar 08, 2025
Derek was absolutely a pleasure to work with.
Derek was absolutely a pleasure to work with. He is very professional knowledgeable and with the extra mile to ensure my vehicle was fixed properly in a very timely manner. I will definitely use him again as my service advisor.
Mar 07, 2025
Brad and Tyler made the buying experience perfect.
Brad and Tyler made the buying experience perfect. I would recommend this dealership, Brad and Tyler to anyone looking to buy a new or used vehicle.
Feb 26, 2025
Great customer service!
Great customer service! Brian Foltz. My service advisor was excellent explained everything before and after job five starts!!!!
Becky Cunneen
BDC Manager
Feb 17, 2025
Started process through the internet once connected with
Started process through the internet once connected with Lyon things went smoothly and professionally. Overall satisfying process.
Feb 10, 2025
It took me like 4 hours to do the deal drove like 5 hours
It took me like 4 hours to do the deal drove like 5 hours and car wasn’t ready it was dirty they didn’t do a good job on cleaning it .. finance manager was mad and another co worker throwing stuff and mad to really bad experience with them sales man was okay work with me all the time… finance manager give him a 0 %… didn’t explain anything…
Jan 16, 2025
High integrity team here.
High integrity team here. They made it very easy to do a deal and followed up on everything promptly. Highly recommended.
Dec 30, 2024
Don't shop here worse than internet scammers!
Don't shop here worse than internet scammers!!!!!;This company that offers less than twenty percent of your trade in value after they say that they will beat any offer is a group of liars and cheaters. Frisco Jeep is exactly this.
Dec 27, 2024
This was by far the BEST purchase experience ever!
This was by far the BEST purchase experience ever! From the first phone call to the moment I drove off the lot I was treated with kindness and respect. I highly recommend this dealership!
Aaron Harris
Sales
Mar 15, 2025
I recently had the most amazing experience at Frisco CDJR
I recently had the most amazing experience at Frisco CDJR when purchasing my 2024 Jeep Gladiator, and I can't say enough great things about the team! From start to finish, the process was smooth, professional, and stress-free. A huge thank you to Tyler, Aaron, Andre, Serena, and Chad, each of them went above and beyond to ensure I had the best experience possible. Tyler was incredibly knowledgeable and helped me find the perfect Gladiator that met all my needs. Serena made the financing process seamless and explained everything clearly. Andre ensured the entire transaction was efficient and hassle-free. Aaron’s exceptional customer service made me feel truly valued as a customer. a big shoutout to Chad for helping me with my trade-in. He made the process easy and gave me a great deal! If you're looking for a dealership that genuinely cares about its customers and provides top-notch service, Frisco CDJR is the place to go! I highly recommend them to anyone in the market for a new vehicle. Thank you all again for making this such a memorable and exciting purchase!
Mar 11, 2025
Great people, Great service.
Great people, Great service. Thanks arron for putting me in a beautiful truck. I'll diffenenty come agan,and recommend these guys.
Feb 23, 2025
We had an amazing experience at Frisco CDJR!
We had an amazing experience at Frisco CDJR! My husband purchased his Ram in 2020 and we made our way back to this dealer. Lyon and Aaron were incredibly dedicated to ensuring my satisfaction, answering all my questions, and making the process smooth for my first ever car purchase! I truly appreciate their professionalism, honesty, and commitment to customer service. Highly recommend Lyon, Aaron, and the entire team for a hassle-free car-buying experience! We love Frisco CDJR!
Feb 10, 2025
This has unfortunately been the worst car buying
This has unfortunately been the worst car buying experience that we have ever had. Let's start with the fact that doing business with them has caused harm to our financial health. How do you ask? Let me tell you; we traded in my husbands truck on January 19, 2025. As of today, February 10, 2025 the payoff for the truck has not been sent to our lienholder which has caused us to be 30 days "late" on the payment, which in turn caused a late payment to be reported on his credit report dropping his score by 72 points! This is unacceptable and will be appealed. I warned my husband about the potential of this when they messed up our paperwork 3 times. Yes 3 times. While the finance manager, Charles, was busy bragging about how awesome he is and what TV shows he's appeared on, he messed up our financing paperwork and asked my husband to come back the next day to correct it. After working a 13 hour day, my husband goes back to the dealership to only to be sitting around waiting for 45 minutes and ends up leaving when no one came to greet him or get the ball rolling. They called him back and asked him to come the next day after work, so again after a 13 hour day he goes back to the dealership a 3rd time to complete the paperwork. Literally the very next day, we find out that there was ANOTHER error (you can't make this stuff up) and he was asked to come back to the dealership, but this time we refused! So Charles came to our home to have my husband sign whatever documents that were missing/needed. This has been a nightmare. We won't ever do business with these people again and we cannot recommend them. Supporting a local business should not harm you which this transaction surely did. This needs to be corrected immediately.
Jan 20, 2025
Lift kit and new tires was completed in time and the
Lift kit and new tires was completed in time and the rides is incredible. Something that should have been addressed along with speed odometer adjustment was headlights height. These should be automatic on such a add on
Chad Ford
Pre-Owned Sales Manager
Mar 15, 2025
I recently had the most amazing experience at Frisco CDJR
I recently had the most amazing experience at Frisco CDJR when purchasing my 2024 Jeep Gladiator, and I can't say enough great things about the team! From start to finish, the process was smooth, professional, and stress-free. A huge thank you to Tyler, Aaron, Andre, Serena, and Chad, each of them went above and beyond to ensure I had the best experience possible. Tyler was incredibly knowledgeable and helped me find the perfect Gladiator that met all my needs. Serena made the financing process seamless and explained everything clearly. Andre ensured the entire transaction was efficient and hassle-free. Aaron’s exceptional customer service made me feel truly valued as a customer. a big shoutout to Chad for helping me with my trade-in. He made the process easy and gave me a great deal! If you're looking for a dealership that genuinely cares about its customers and provides top-notch service, Frisco CDJR is the place to go! I highly recommend them to anyone in the market for a new vehicle. Thank you all again for making this such a memorable and exciting purchase!
Mar 14, 2025
Great Staff, I was able to get in and out, the purchase
Great Staff, I was able to get in and out, the purchase was painless and simple.
Mar 08, 2025
Derek was absolutely a pleasure to work with.
Derek was absolutely a pleasure to work with. He is very professional knowledgeable and with the extra mile to ensure my vehicle was fixed properly in a very timely manner. I will definitely use him again as my service advisor.
Feb 25, 2025
I had an amazing experience at Dodge Frisco!
I had an amazing experience at Dodge Frisco! The entire staff was not only helpful but also incredibly engaging. Their commitment to great service made all the difference. I can't recommend them enough!
Feb 25, 2025
The service was outstanding, marked by professionalism
The service was outstanding, marked by professionalism and a genuine willingness to accommodate every need.
Davis Pham
Service
Mar 26, 2025
Davis and the whole team are amazing!
Davis and the whole team are amazing!! Davis always makes sure i’m taken care of and explains everything to me in detail so i can understand!!! My car is my dream car, and Davis makes sure to tell me the best way to take care of it for service and all other things. I know i am in good hands with this team, and for that, i’ll never go anywhere else. So grateful for Davis and everyone at Jeep Frisco.
Mar 25, 2025
The service response and information provided have been
The service response and information provided have been very helpful and the experience is always smokth
Mar 22, 2025
Davis was great, very knowledgeable snd helpful.
Davis was great, very knowledgeable snd helpful. He took great care of my truck! Highly recommend!
Mar 18, 2025
the experience with the service rep and manager was great
the experience with the service rep and manager was great .. no issues to report . David is very knowledgeable and gave me a very detail advice about my car
Mar 14, 2025
Davis was excellent .
Davis was excellent . He was kind and courteous and very welcoming knowing the fact that I was there Saturday evening. He was able to squeeze me in even though they were short staffed. Overall I had a very pleasant experience.
John Moen
Service
Mar 22, 2025
John was professional, prompt and clear in his approach.
John was professional, prompt and clear in his approach. I was happy to use dealer services
Mar 22, 2025
Great service by Advisor, amazing customer service Will
Great service by Advisor, amazing customer service Will return back for other services will recommend
Mar 20, 2025
I think the advisor could have informed me that, just to
I think the advisor could have informed me that, just to read ( diagnose a problem) was over 250$. Which is outrageous.
Mar 09, 2025
John is awesome and informative.
John is awesome and informative. Thank you for your hard work. All work done right.
Mar 07, 2025
The service department is inadequate , my Wrangler has
The service department is inadequate , my Wrangler has been in for light engine check 3 times and all they can say is the computer says fuel injector , hard to believe 3 of them are bad as I’m on my third and they are afraid to contact engineer My Jeep is only 3 years old , barely with 39,000 miles .
Brian Foltz
Service
Mar 22, 2025
Oil change and tire rotation - Brian checked me in and 45
Oil change and tire rotation - Brian checked me in and 45 minutes later I was back on the road. Thank you.
Mar 21, 2025
Brian was personable, and kept me updated with what was
Brian was personable, and kept me updated with what was going on with my vehicle.
Mar 14, 2025
Awesome Service advisor.
Awesome Service advisor. He kept me informed of the progress during the visit. Comfortable waiting area with free wifi.
Mar 10, 2025
Frisco Chrysler Dodge Jeep Ram – Service Center
Frisco Chrysler Dodge Jeep Ram – Service Center Review My recent experience with the Service Center at Frisco Chrysler Dodge Jeep Ram was disappointing. On February 18, I contacted the service department regarding an issue with my Jeep Wrangler’s auto start/stop function, which wasn’t working. Given that my vehicle only had 27,000 miles, I provided them with the VIN number, and they confirmed it should be covered under warranty. Based on this information, I scheduled an appointment for February 20. However, upon arrival, the service advisor informed me that my warranty had expired on February 1, 2025, and that a diagnostic test would be required at a cost of $269. This was frustrating because had I been informed on February 18 that my Jeep was already out of warranty and that the repair wouldn’t be covered under the powertrain warranty, I wouldn’t have brought it in at all. While I understand that service advisors are trained to generate revenue, transparency and honesty should be a priority. I had done my research and found out that Jeep has had ongoing issues with the auto start/stop system. The service department should have been upfront with coverage policies, rather than letting me come in under the false impression that the repair would be covered. Ultimately, I chose not to proceed with the repair after receiving a quote of $1,795. I voiced my concerns to the General Manager about the lack of honesty and customer service, and to their credit, they understood my frustration and waived the diagnostic fee. Customer service and trust are everything in this industry. Treating customers fairly ensures they return, even if prices are slightly higher. In the past eight years, I’ve purchased two Jeeps Wranglers for my daughter, choosing to drive to the McKinney location despite Frisco being just 2.1 miles away. Unfortunately, this experience reaffirmed why I continue to take my business elsewhere.
Mar 05, 2025
My advisor Brian was great took time to solve my truck
My advisor Brian was great took time to solve my truck problems they also gave me a truck to drive
Dirk Sauerwein
New Car Sales Manager
Mar 22, 2025
We had an excellent experience at Frisco Jeep and never
We had an excellent experience at Frisco Jeep and never felt any pressure only information
Mar 20, 2025
I found this dealership easy to work with, and Dominick
I found this dealership easy to work with, and Dominick was friendly and respectable, he never came across pushy as most salespeople do.
Feb 16, 2025
Everything was pretty straight forward I was shown my
Everything was pretty straight forward I was shown my options and prices that fit budget.
Feb 13, 2025
They took the time to show me cars that fit my needs, and
They took the time to show me cars that fit my needs, and worked with me to find a deal we both agreed on. Everyone was very nice.
Feb 10, 2025
It took me like 4 hours to do the deal drove like 5 hours
It took me like 4 hours to do the deal drove like 5 hours and car wasn’t ready it was dirty they didn’t do a good job on cleaning it .. finance manager was mad and another co worker throwing stuff and mad to really bad experience with them sales man was okay work with me all the time… finance manager give him a 0 %… didn’t explain anything…
Brad Fales
Sales
Mar 19, 2025
The staff is very friendly!
The staff is very friendly! Brad and Serena made the entire car buying experience smooth and enjoyable. I would highly recommend visiting the dealership for any future purchase.
Mar 17, 2025
Great price, good communication, no add ons, no xx.
Great price, good communication, no add ons, no xx. Andre and Brad made sure the deal happened. I drove a long way because I got the run around from other dealers playing the same games I have had to deal with 50 years. Fake advertised prices, add ons/markups, they are already installed, I’ll have to ask my manager. None of that .
Mar 07, 2025
Brad and Tyler made the buying experience perfect.
Brad and Tyler made the buying experience perfect. I would recommend this dealership, Brad and Tyler to anyone looking to buy a new or used vehicle.
Feb 22, 2025
Just purchased a brand new jeep from Brad.
Just purchased a brand new jeep from Brad. One of the best experiences in a long time!!
Feb 14, 2025
Great experience with Brad.
Great experience with Brad. Thank you. Also financing worked hard late to get a better deal than I had brought in.
Derrick Johnson
Service
Mar 26, 2025
Still waiting on call back, since 1st day i boight my car
Still waiting on call back, since 1st day i boight my car everything was lack of communication and what i was told was getting done didnt get done and or was done wrong
Mar 10, 2025
The employees were helpful and friendly during my service
The employees were helpful and friendly during my service visit. I had no issues with the service provided.
Mar 08, 2025
Derek was absolutely a pleasure to work with.
Derek was absolutely a pleasure to work with. He is very professional knowledgeable and with the extra mile to ensure my vehicle was fixed properly in a very timely manner. I will definitely use him again as my service advisor.
Mar 05, 2025
Derrick did a good job making sure that our car repairs
Derrick did a good job making sure that our car repairs were done when expected. The repairs completed were finished with quality and excellence. Derrick took great care of us.
Mar 04, 2025
Derrick amd team were absolutely awesome.
Derrick amd team were absolutely awesome. I have a DWI ignition block that I worried would be a hindrance. The opposite was true. The team worked with me and helped.me feel comfortable aboutthe whole experience. 10 Stars
Nick Jones
BDC Manager
Mar 08, 2025
Derek was absolutely a pleasure to work with.
Derek was absolutely a pleasure to work with. He is very professional knowledgeable and with the extra mile to ensure my vehicle was fixed properly in a very timely manner. I will definitely use him again as my service advisor.
Mar 03, 2025
I made an appointment to have recall work, oil change and
I made an appointment to have recall work, oil change and tire rotation on my RAM 1500. My service guy started the work on time arranged for transportation to my office and completed the work in a couple of hours. It couldn’t have worked out any better for me.
Feb 21, 2025
I love working with Frisco Dodge, it was a wonderful
I love working with Frisco Dodge, it was a wonderful experience and a very fast process. Thank you, I Like doing business with Frisco Dodge. Andy Trevizo
Feb 10, 2025
It took me like 4 hours to do the deal drove like 5 hours
It took me like 4 hours to do the deal drove like 5 hours and car wasn’t ready it was dirty they didn’t do a good job on cleaning it .. finance manager was mad and another co worker throwing stuff and mad to really bad experience with them sales man was okay work with me all the time… finance manager give him a 0 %… didn’t explain anything…
Dec 30, 2024
I want to say thank you; from the top to the bottom and
I want to say thank you; from the top to the bottom and back to again, thank you. From the internet sales manager to the finance guy, they all helped to facilitate my car deal. I special word of gratitude to Andre, Durk and the finance guy. You guys went above and beyond and I have no words for what that means coming from a car dealership. I truly believe it was divine intervention and favor from God through you guys. If I could give 10 stars I would. This place is special. I will tell everyone I know.
Hunter Pearce
Service
Mar 26, 2025
Hunter Pierce is a wonderful service representative.
Hunter Pierce is a wonderful service representative. He always provides excellent service and keeps us updated thru the service process. Frisco Dodge is one of the best dealerships I have ever worked with. I would recommend them for service or purchases to anyone that asks.
Mar 22, 2025
Great service by Advisor, amazing customer service Will
Great service by Advisor, amazing customer service Will return back for other services will recommend
Mar 16, 2025
Hunter was an outstanding serviceman and customer service
Hunter was an outstanding serviceman and customer service was phenomenal, he had me in and out in no time.
Mar 14, 2025
Frisco Chrysler Dodge Jeep always takes care of me with
Frisco Chrysler Dodge Jeep always takes care of me with top notch customer service. No complaints.
Mar 06, 2025
Great service from Hunter and the Frisco Dodge crew, took
Great service from Hunter and the Frisco Dodge crew, took care of my vehicle without a hiccup!
Chris Strickland
Sales
Feb 12, 2025
Bought our new 2024 Wrangler from Frisco CDJR.
Bought our new 2024 Wrangler from Frisco CDJR. Our salesman, Logan, got us exactly what we wanted. Better yet, when I got home and really read all the extra features, it turned out to be more than I expected. It’s been years since I’ve sat behind the wheel of a Jeep and I couldn’t be happier. The whole staff was friendly. Loved the experience
Jan 20, 2025
Lift kit and new tires was completed in time and the
Lift kit and new tires was completed in time and the rides is incredible. Something that should have been addressed along with speed odometer adjustment was headlights height. These should be automatic on such a add on
Jan 16, 2025
Great customer service.
Great customer service. Employees went above and beyond to help us find our vehicle and how we can get it.
Jan 03, 2025
Lyon and the crew were amazing from start to finish.
Lyon and the crew were amazing from start to finish. Would highly recommend to anyone
Jan 03, 2025
Absolutely a great experience with Chris Strickland over
Absolutely a great experience with Chris Strickland over at Frisco Chrysler. Received an amazing deal on a 24 Jeep Cherokee.
David Pena
Service
Mar 18, 2025
David Pham is an excellent advisor.
David Pham is an excellent advisor. He took care of me and gave me the recommendations I needed to decide correctly for my car's service
Mar 12, 2025
Overall I usually love both the customer service as well
Overall I usually love both the customer service as well as the work provided at this dealership. Hence why I usually would think of this as a 5star establishment. However, at my most recent visit I was left feeling unsatisfied and feeling like all scheduled services were not actually performed even though they claim they did. For example I was supposed to get a car wash and as well as an included inspection with the oil change. Upon arriving to pick up my vehicle I specifically asked what was “inspected “ and one of the things listed was brakes. I find it hard to believe they performed any inspection due to me experiencing a slight rattle /rumble as I left and began to accelerate on the freeway. As well as experiencing the same as I applied the brakes . Additionally I now hear a squeak as if I may need brakes and the car was filthy as if not even a drop of water was applied to the exterior of my vehicle. If this wasn’t bad enough I also felt as if the service advisor was rushing me out when I had questions and had a bit of an attitude as if he didn’t want to be there. I understand that it was closing time so I tried to ignore this . But my issue with that is, you shouldn’t allow /offer a 1:30pm appointment time on Saturdays if you feel you will not complete all scheduled services and options prior to closing. And if you do allow scheduling, you definitely shouldn’t lie and say you performed a service that you didn’t and give off a negative attitude.
Mar 06, 2025
Respect repeat customers.
Respect repeat customers. Keeps customers informed Friendly. Easy to book a service or repair. Offers car service.
Mar 03, 2025
Service wrter, David was great at his job.
Service wrter, David was great at his job. Tech fixed my car as quickly as possible. My car is running great!
Feb 26, 2025
i came in without an appointment and at first was told i
i came in without an appointment and at first was told i wouldn’t be able to be seen that day, however they caught me right before i left and provided me excellent service!!
Connor Mahoney
Parts Counter
Feb 13, 2025
They took the time to show me cars that fit my needs, and
They took the time to show me cars that fit my needs, and worked with me to find a deal we both agreed on. Everyone was very nice.
Feb 11, 2025
Terrible review process, I do not like to write reviews .
Terrible review process, I do not like to write reviews ... please remove written reviews thank you
Jan 20, 2025
Lift kit and new tires was completed in time and the
Lift kit and new tires was completed in time and the rides is incredible. Something that should have been addressed along with speed odometer adjustment was headlights height. These should be automatic on such a add on
Jan 18, 2025
Logan was very helpful.
Logan was very helpful. He made the transaction smooth. He even called after to make sure we were happy with our purchase.
Jan 03, 2025
Lyon and the crew were amazing from start to finish.
Lyon and the crew were amazing from start to finish. Would highly recommend to anyone
Jordan Riley
Service
Mar 26, 2025
Overall the service was completed properly.
Overall the service was completed properly. The time did take longer than they said it would take. I didn’t get as many updates as I have in the past
Mar 25, 2025
Jordan was attentive and helpful in every way!
Jordan was attentive and helpful in every way! Made sure to keep me updated on my services. He described what I needed and why in detail. One of the best advisors I have ever encountered.
Mar 22, 2025
Jordan was incredibly helpful!
Jordan was incredibly helpful! I had a road trip the next day and he was able to get my vehicle serviced quickly. Thank you!!
Mar 13, 2025
They were very helpful and super time efficient.
They were very helpful and super time efficient. I would definitely recommend them to everyone I know!
Mar 04, 2025
Bad experience.
Bad experience. Took way too long for a simple oil change and alignment. Was left frustrated as it took almost 4 hours for these services that should take no more than a hour and a half. Asked for service order receipt only to be given 1 sheet of paper with someone else’s info on it. Found it insulting as I know the service person knows an alignment work order is 2 pages or more. Will never be back to this place as they completely lost my trust.
Aden Carpenter
Sales
Feb 23, 2025
We had an amazing experience at Frisco CDJR!
We had an amazing experience at Frisco CDJR! My husband purchased his Ram in 2020 and we made our way back to this dealer. Lyon and Aaron were incredibly dedicated to ensuring my satisfaction, answering all my questions, and making the process smooth for my first ever car purchase! I truly appreciate their professionalism, honesty, and commitment to customer service. Highly recommend Lyon, Aaron, and the entire team for a hassle-free car-buying experience! We love Frisco CDJR!
Feb 21, 2025
I love working with Frisco Dodge, it was a wonderful
I love working with Frisco Dodge, it was a wonderful experience and a very fast process. Thank you, I Like doing business with Frisco Dodge. Andy Trevizo
Feb 13, 2025
They took the time to show me cars that fit my needs, and
They took the time to show me cars that fit my needs, and worked with me to find a deal we both agreed on. Everyone was very nice.
Feb 02, 2025
I just made my second purchase here and I will continue
I just made my second purchase here and I will continue to to use them for all my service and new car needs.
Daphne Benedict
Service
Mar 25, 2025
This is the second survey I have been asked to complete.
This is the second survey I have been asked to complete. Please review my responses from the first survey.
Mar 22, 2025
I have been using this dealership for sevice since I
I have been using this dealership for sevice since I bought my Jeep used in 2021. I have never had an unpleasant experience. The customer service is incredible.
Mar 18, 2025
David Pham is an excellent advisor.
David Pham is an excellent advisor. He took care of me and gave me the recommendations I needed to decide correctly for my car's service
Mar 13, 2025
Davis and new hire Daphne are fantastic!
Davis and new hire Daphne are fantastic! The were able to bring me right in and get a severe tire failure addressed. Daphne was quick to get the car into service, Davis was handy with getting the 3rd party warranty approved with fulk coverage. Solid team, great service.
Logan Miller
Parts Counter
Feb 26, 2025
Great customer service!
Great customer service! Brian Foltz. My service advisor was excellent explained everything before and after job five starts!!!!
Feb 13, 2025
They took the time to show me cars that fit my needs, and
They took the time to show me cars that fit my needs, and worked with me to find a deal we both agreed on. Everyone was very nice.
Dec 23, 2024
I had not such a good experience My experience was far
I had not such a good experience My experience was far less than perfect and was not a 10 my car was there over a month and when my parts finally arrived they were signed for but not communicated to my advisor it wasn't until I called my warranty company and they gave me the name and the date that they were signed for and then I called my service advisor that it was acknowledged that the parts were there for days and then it took almost another week for the job to get done and my other issue still wasn't resolved
Xavier Alvarez
Sales
Mar 17, 2025
This dealership is means a business.
This dealership is means a business. Sales guys are candid - my kudos to Lyon and Xavier. - they worked with us to make a real deal - win win. Do trust them.
Feb 22, 2025
My experience @ Frisco Dodge in Frisco 2-20-25 was
My experience @ Frisco Dodge in Frisco 2-20-25 was excellent!! My service advisor Brian Foltz was smooth & cool! Helpful with few questions I had ! Keep it up Frisco Dodge !!!! Ahooooooooooo!!!!!
Tekeisha Bledsoe
Sales
Mar 01, 2025
They were very polite and there was no pressure to add
They were very polite and there was no pressure to add anything. Great service from sales!
Feb 23, 2025
Bought a 22 Ram hemi with eTorque, Amir & Ozzy were
Bought a 22 Ram hemi with eTorque, Amir & Ozzy were fabulous! Ozzy I greatly appreciate you working with me on covering my remaining balance on my Silverado. Thank you so much both of you for working the “numbers” to make it best for me! I will definitely be back for my next vehicle. Also they competitively match prices of other dealer-ships! Thank you once again for such a friendly experience! Hopefully next time Ozzy you will let me test drive a TRX!
Taylor Goode
Service
Mar 23, 2025
Eta was incorrect and I had to call to get updates.
Eta was incorrect and I had to call to get updates. Customer service was off site
Mar 22, 2025
The repair was completed satisfactorily but I really
The repair was completed satisfactorily but I really think the work order should actually state what the customer said. The work order said "Customer states squeaking noise coming from passenger side sliding door". That is not at all what I stated. His comment was that it was a general statement pointing to the general area of the problem. That really isn't true either and not helpful to a mechanic. Also, If I had to bring the car in a second time for the same problem the service record would not be correct and a different writer would think it was a different problem. Again, not at all correct. The paperwork needs to be correct. I will not likely take my car back to this dealer for other service because of this.
Al Hicks
Sales
Feb 28, 2025
Really nice dealership they were all very friendly and
Really nice dealership they were all very friendly and they took care of us right away.
Feb 26, 2025
Great customer service!
Great customer service! Brian Foltz. My service advisor was excellent explained everything before and after job five starts!!!!
Dominic Inness
Sales
Mar 20, 2025
I found this dealership easy to work with, and Dominick
I found this dealership easy to work with, and Dominick was friendly and respectable, he never came across pushy as most salespeople do.
Mar 14, 2025
Great Staff, I was able to get in and out, the purchase
Great Staff, I was able to get in and out, the purchase was painless and simple.
Ryan Parish
Service
Mar 13, 2025
They were very helpful and super time efficient.
They were very helpful and super time efficient. I would definitely recommend them to everyone I know!
Feb 26, 2025
i came in without an appointment and at first was told i
i came in without an appointment and at first was told i wouldn’t be able to be seen that day, however they caught me right before i left and provided me excellent service!!
Neil Shary
Service Manager
Mar 08, 2025
Derek was absolutely a pleasure to work with.
Derek was absolutely a pleasure to work with. He is very professional knowledgeable and with the extra mile to ensure my vehicle was fixed properly in a very timely manner. I will definitely use him again as my service advisor.
Mar 03, 2025
Service wrter, David was great at his job.
Service wrter, David was great at his job. Tech fixed my car as quickly as possible. My car is running great!
Collin Chapman
Sales
Mar 22, 2025
Bought a new Wrangler from them.
Bought a new Wrangler from them. Collin was super helpful and personable. The approach was more up-front and transparent than the 3 other dealerships I shopped at that week. I would definitely recommend this dealership to friends.
Casey Clapp
Sales
Mar 22, 2025
We had an excellent experience at Frisco Jeep and never
We had an excellent experience at Frisco Jeep and never felt any pressure only information
Asa Copeland
Service
Feb 26, 2025
i came in without an appointment and at first was told i
i came in without an appointment and at first was told i wouldn’t be able to be seen that day, however they caught me right before i left and provided me excellent service!!
Ethan Davis
Sales
Jan 31, 2025
Ethan was outstanding as a salesperson.
Ethan was outstanding as a salesperson. There are so many shady salespeople it was refreshing to work with someone so professional and knowledgeable. I have no doubt Ethan will be highly successful in life. Overall, incredible customer experience.
Stephan Hernandez
Sales
Feb 16, 2025
Everything was pretty straight forward I was shown my
Everything was pretty straight forward I was shown my options and prices that fit budget.
Thaddeus Morgan
Parts Manager
Jan 18, 2025
Logan was very helpful.
Logan was very helpful. He made the transaction smooth. He even called after to make sure we were happy with our purchase.
Jason Munoz
Sales
Feb 10, 2025
This has unfortunately been the worst car buying
This has unfortunately been the worst car buying experience that we have ever had. Let's start with the fact that doing business with them has caused harm to our financial health. How do you ask? Let me tell you; we traded in my husbands truck on January 19, 2025. As of today, February 10, 2025 the payoff for the truck has not been sent to our lienholder which has caused us to be 30 days "late" on the payment, which in turn caused a late payment to be reported on his credit report dropping his score by 72 points! This is unacceptable and will be appealed. I warned my husband about the potential of this when they messed up our paperwork 3 times. Yes 3 times. While the finance manager, Charles, was busy bragging about how awesome he is and what TV shows he's appeared on, he messed up our financing paperwork and asked my husband to come back the next day to correct it. After working a 13 hour day, my husband goes back to the dealership to only to be sitting around waiting for 45 minutes and ends up leaving when no one came to greet him or get the ball rolling. They called him back and asked him to come the next day after work, so again after a 13 hour day he goes back to the dealership a 3rd time to complete the paperwork. Literally the very next day, we find out that there was ANOTHER error (you can't make this stuff up) and he was asked to come back to the dealership, but this time we refused! So Charles came to our home to have my husband sign whatever documents that were missing/needed. This has been a nightmare. We won't ever do business with these people again and we cannot recommend them. Supporting a local business should not harm you which this transaction surely did. This needs to be corrected immediately.
Robert Stickles
Service Director
Mar 03, 2025
Service wrter, David was great at his job.
Service wrter, David was great at his job. Tech fixed my car as quickly as possible. My car is running great!