Customer Testimonials
Great friendly dealership. Could have done a better job detailing the car. Had makeup on AC controls, dashboard, and steering wheel that I had to clean when I got home. Also salesman never told up about the phone app to connect to the car. The little this make a difference
Great service from Chris he’s one of the mgrs. and took care of us.
Had what I needed in stock. Only took about 40 minutes to get programmed. Thank you.
Very good nice people to welcome you and alot of helps and ideas if u go in side 100% u get a car very easy not take to much time i love it i just buy new Dodge 2022
Great service from Philip and the team. Philip was very accommodating and provided a smooth process
Lauren Day was my service advisor, very friendly and helpful. Had to order needed part and went back in a week to install. Service was quick and efficient.
Helpful and was willing to work with me on my new vehicle and very friendly
No pressure and no games. Listened and responded as requested. Purchased a great used car for a reasonable price with no hassles. I highly recommend this dealership. Ray T.
Ryan Scruggs is a great car salesman not pushy and works to make ur car buying experience smooth and easy!
Best car buying experience I’ve ver had. Folks were attentive and straight forward. I was at another dealership but their dealings with me left me uneasy, I was lucky to find Dodge/ Ram of Frisco.
Went in for a battery problem left with it fixed. Was really happy that it was under warranty.
Derek is the best! He was knowledgeable and did not push a vehicle on me. He went above and beyond to put my granddaughters and myself into a safer vehicle.
I am 67 years old and this is the first time ever to receive EXEMPLARY service from any kind of automobile repair service in my life! Beau, Chris and Cody from the very beginning went out of there way to get my service van repair expedited at the best price possible. My twice a day text messages from these employees kept me updated on what repairs I needed and when it would be completed. The communication skills from this dealership has given me some great ideas for improving the communication within my own service company. Thank you, David Piatt. Denton, Tx
Everything was perfect Kayla was so helpful answering all our questions and I love my jeep great experience definitely coming back in the future for my next car.
We had the best experience here! Fair, honest and attentive salesman, Stevan, was such a help! Definitely the best! We bought our jeep and are extremely happy with all the service Frisco Jeep provided.
Brice was very helpful in making sure my vehicle's problems was identified and resolved. The team was extremely experienced and professional.
Konan and John were great. Konan listened to my wants and needs and instead of just selling me the higher price Jeep, Just did and worked with me to get the perfect fit. John pushed the financing through quickly and effortlessly. I thank team at Frisco Jeep for getting me into my new Wrangler. I love it. Tammy
Great Experience with Chris in the Service Department! Excellent results with vehicle diagnostic and repair!!
Jack was the best ! No pressure. Very knowledgeable. Funny and nice! Cody in the parts department rocks!
All my experiences with CDJR Frisco from purchase to service have been excellent. These people ROCK!
I had the best deal and good experience in buying a new truck. Special thanks goes to Jack for a smooth process.
They listen to what I said I wanted done and kept me aware of any changes and made recommendations. The did a great job and I will use them again
Derrick took good care of me please ask for Derrick he is quick and will work hard for you
Bought a new Grand Cherokee L and had a great salesperson, Vinny, take care of me. No pressure, no hassle, no rush... Just gladly helping me get the vehicle I wanted at a good price. I would recommend him and the dealership to anyone in the market.
Great personal service. Stevan and Lowghan really cared about the experience. Kelt in finance was also a great help.
This dealership proved itself to be (Bitchen-Twitchen) in all aspects so far... That's why I gave them 5 stars!!
After finding out Dodge City of McKinney cleaned house of their original staff, they became nothing but lies and try to sell me services/flushes that was already performed 6 months ago. I visited Frisco CDJR. Truly the best dealership around, hands down. Davis Pham is my service advisor. Highly recommend. I will never go back to Dodge City of McKinney
They worked some absolute wonderful miracles I was totally surprised that they gave us the trading that we needed. We are so grateful that they were able to help us in to the 2017 Chevy Silverado that we got.
Nice dealership. Service department did everything they said they would do. I will be coming back. Brice was very friendly and very knowledgeable about my 2020 eco diesel Thanks for the great service Jay
The service was quick and easy. My husband and I were very happy. Steve and Leo were awesome. We will continue to bring our business to this location in the future.
Rating the service department only as I have already provided my review for the sales department. Here’s a hint. We have purchased three Jeeps from Frisco. Roy was our service guy. Very nice and respectful!!! but…. Let me set the scene. I received two text messages and three emails that my quote was ready to review. That system didn’t seem for helpful, showed me abbreviations and then a price to the right. No clue what some of the abbreviations meant, and then as all service shops do, they provided a laundry list of items that should be done. ...
They are always very attentive and quick when I bring my vehicle in for service
Excellent customer service, amazing facility, I got exactly what I wanted for what I wanted it for. Konan Kohut is doing an amazing job with customer care and check up texts, videos, and information has been awesome as well.
I contacted Frisco about a Challenger I saw online. Jack got back right away with all the info I needed. I needed to do the transaction through the mail and have the vehicle shipped to me. They made it easy and I’m looking forward to getting delivery scheduled soon!
Efrain was so helpful with the purchase of my Dodge Grand Caravan and it was all taken care of over the internet and by phone. The van looked even better in person than it did online. Thanks again!
Thank you Roy for being so patient an understanding with me during my visit. I was slightly frustrated and irritated, because the previous service guy made an error on my vehicle records. Roy made the corrections, an was a complete gentleman, making sure I was a happy customer before leaving. Roy was very sincere an apologetic, tho the errors/issues were tech not his fault. Thank you again Roy.
We had a great experience at this dealership! Steve and Carl were friendly and made sure we were comfortable and happy throughout the whole process. Steve made us feel right at home from the beginning and Carl made sure we got the car we were looking for. Kelt was very helpful while working on financing and gave me options with no pressure. It was a great day and I love my new Jeep!
Top notch service and good communications cation throughout , isolated the problem and fixed without nonsense.
I really enjoyed the attention I received, from the beginning to the end of the service.
Carl is an honest hard working salesman. He really goes the extra mile for his customers.
Good communication and customer service. Was always in the loop and all questions were answered promptly.
I was hesitant about bringing my truck to the Frisco dealership for service after my last experience here (a few years ago) wasn't good. But, this time it was great all around. Scheduling an appointment was easy and dropping off the truck was very easy.....just pulled right in, saw my info on the screen and someone came over to get the keys. Roy Simmons was my service advisor and he was great. He reminded me about some 30K mile servicing I needed done, but didn't pressure me to do it. I needed was my radio antenna cable ...
I unfortunately had some mechanical issues with a Grand Cherokee and a Grand Cherokee L I recently purchased. Konan from the sales team and Davis from the service team have been great to work with and are doing all they can to help me given the quality issues I experienced, and the current supply chain issues Chrysler Is going through which has resulted in my being without my new car for two months. The team at Frisco CDJR has made sure we have a comparable car to drive while they wait for the replacement part that is in short supply. ...
I brought in our vehicle and we were very happy with the service advisor as well as Robert Stickles the service manager. 5 Star service and we will be back! Mark Johnson
Took awhile to accurately diagnose and get the right parts but our service agent, Davis, and the service manager were very user friendly and took very good care of us throughout the entire process.
I had a 9:15 appointment for an oil change on my Jeep, however, on arrival I was told it would be a two hour wait. When I asked why don’t you honor appts I was told they had to take care of people who showed up first thing in the morning. What’s the value of making appt?
Terry in parts and both service advisors we have used went above and beyond to satisfy our needs. Highly recommend Frisco Dodge
I purchased a 2021 Jeep Grand Cherokee in June. Lowghan Tufford helped to make it a great experience. Just had my jeep in for first oil change. The service staff was very friendly and helpful. Thanks.
(I already wrote this on google so this will be repetitive) First let me say the sales department is 10/10. Eric Leonard is one of the finest salesman I’ve ever dealt with. Very polite and personable and I felt like he understood my needs and was able to really help me out. Second, The service advisor I spoke to regarding my window tint was very nice. Although the wrong % film was put on the front windows, they offered to fix it which I appreciate. Overall I really enjoy my new 2022 compass so far and my experience with frisco jeep dodge ...
It was a bit more expensive than other dealers but other than that service was good,
Had a great experience. I highly recommend this place! Customer service was great and I walked away a very happy customer
I had a great experience purchasing my new car. Carl Kirk was very helpful and made my experience the best ! Thanks I highly recommend. I rate his service at at 10
I went in for a second time to Frisco Chrysler Dogde Jeep Ram because the left side speakers of my new car weren’t working well! Amazingly the dealership changed my car to a new that worked perfectly! Again the customer service and diligence from the staff, specially my salesperson Ivan, did not disappoint on the other hand exceed expectations! Caleb, Kelp and Aaron were also great and made everything possible! I am very thankful! This is definitely my dealer for life!
Worked with Efrain, he was great from the start. Never felt pressured and he made the process fun and easy. I would 100% recommend and will definitely refer others to him! Efrain was the best!
Excelent Customer service! Fast and smooth! Recommend 100%!! Asked right questions and delivered! Great space and organized!
Superb customer service. I worked with Vinny and he is by far the best. It was a wonderful experience all of the staff were pleasant. If you decide to buy from Frisco Chrysler ask for Vinny. Thanks guys.
Really excellent experience to purchase a new 2021 grand Cherokee L with salesman whose name is Ella. Cool girl, and patient to show every kind of vehicle that they have which follow my request. If anyone need anything, highly recommend her to be your sales.
Got the part and installed. Only took 5 days before I had my car back.
Loved the experience !! Very nice and helpful !! Carl was my salesman and he made sure i was comfortable and got me the car i picked.
Great job by John and Derek. Very helpful. A good buying experience and I’m am happy
I had a great experience the service member did a great job from start to finish he explained everything well and made sure I was taken care of
Car was done earlier than expected, was in and out in no time. Ron was knowlegable and great
Great team, very trustworthy salesman, they really take time to do business and explain everything very well
Excellent customer service they go above and beyond for you highly recommended them to everyone.
I cannot say enough about Davis Pham and the service department!! Polite and respectful is putting it mildly! Great job!
Excellent staff and selection to choose from. The process was pleasant and entertaining at the same time
Davis Pham is very kind. and helpful. He is a nice and friendly as well
I followed Service Advisor Davis Pham over here from his previous dealership. He’s excellent and clearly communicates throughout the entire process- which for me, is huge. Highly recommend this place and Davis.
Entire process was great. Arrived at 6pm and was out the door by 9pm. Salesmen lined up several vehicles to look over and test drive. There was no back and forth over pricing and trade value. I received a very fair deal on my trade as well as very competitive price on the Jeep that I purchased. Financing was a breeze , the overall experience was the best I have had in purchasing a new car.
Very helpful I was late and service was still just as perfect and not pushed aside for my tardiness
My service advisor and technician did a great job. I just wish that I didn’t have to wait from 7:30am to almost 2pm to get my car back. That was very tiring but other than that it was a pleasant experience.
Reasonable price,fast service.They keep you posted on every step of the process..Convenient location.
Overall good experience. Overall good experience. Overall good experience. Overall good experience. Overall good experience.
Jorge Field was very thorough and helpful in taking care of my recent Jeep maintenance.
I arrived at 7:00 a.m to get an oil change and they told me that they may not have a filter for my Fiat. I had to be back home before 9:00 am to work from home. They offered to give me a shuttle ride home and pick me up later on my lunch hour. I was so grateful for this. They exceeded my expectations and provided a five star service in my opinion. Thank you!
They made the process easy and efficient. I would definitely recommend to other family and friends.
Kevin Martin made my experience great every step of the way from order to delivery
Great service team! Easy, fast, excellent communication and follow up. I would go there first if shopping for a Jeep or other brands they sell.
Charles Bradley was very friendly and helpful. We didn’t like being automatically charged for the scotch guard ($1K) or being automatically charged for $500 window tint. Both should be optional! Not sure I’d buy from this dealership again but def from Charles. He was top shelf.
Christian made the process very easy. He was straightforward accommodated my busy schedule. He even offered to deliver my new car and pick up my trade-in. Very appreciative and recommend him in any car purchase. He’s EXTREMELY KNOWLEDGEABLE ABOUT CARS and the financial part of the transaction. With gratitude and many thanks! Shelley Boyd
Finally found a Service Representative that listens…thank you, Edwin. Parts are on order; we’ll see if issues are resolved once new parts are installed. To be continued…
I stopped by to get a state inspection and an oil change. My advisor, David, was amazing, friendly and took care of everything while I waited in the lobby. I highly recommend David if you are looking for a service advisor.
Efrain was the best! It’s a stressful process and he made the experience fun and easy. We had been in and out of dealerships and were able to make a deal with him. 100% recommend doing business with this guy.
Very well organized and quick to awnser and respond to text messages questions . Vinny was Very knowledgeable.
The dealer is great. Great service, conveniently located, great customer service. The staff was very courteous.
Stevan my car specialist was honest and very straight forward not pushy at all. Really felt comfortable shopping for my truck there.
Super service, he is your guy, helped with trade in and super quick process 10of10
I was glad we met Austin as our dealer. He was very friendly, helpful, and humorous. He made sure we got exactly what we wanted and followed up often to keep us up to date on the whole process. 10/10
We had the BEST car buying experience with Derek! He made the process painless and fun! We worked everything out, without being on site. When we arrived, paperwork was already ready and the Jeep was pulled up and waiting on us.
Logan was extremely helpful with showing me my options and helping me figure out which vehicle would be best for me! The process was also much faster than i’ve experienced at other dealerships.
Our salesman was Isaiah, he is a fine young man. Wes, one of the managers was also very helpful! Isaiah is a hard worker and they all did great to make this deal happen. We negotiated what we wanted and got what we wanted. I would recommend them!
Excellent and timely service. Chris was an excellent service advisor. I don’t know why it takes so many words to describe excellent service by this dealer and service advisor.
I brought my Jeep Compass in for a safety recall but had some concerns with the air filter and it was getting close to the next oil change, so Hunter, my great service guy came back to show me what it really needed as well and I felt very comfortable with knowing they were taking care of my Jeep and me to keep us safe and going on the road! Being a widow it makes me feel better knowing they care about my Jeep is running great! Thank you AutoNation Frisco and thank you Hunter Ingram!
I know this dealership for years. I purchased my truck here. I continue come here for all car services. Always on time fast and great quality service. Very happy
Great service and communication while the entire process proceeded was exceptional . Highly recommended as service facility car running like new thanks for the fix
David Steele was amazing to work with. He was very professional and helped me find the right car for my daughter. We set an appointment and got everything done the same day! I would definitely be doing future business with David. Thanks again !
Vinny was the best. Took care of everything on the deal and all of the add-ons as well. Very happy with our purchase and the process.
Great customer service and a pleasant experience Willam made it a simple and easy buying a new vehicle. Ask for William, he will make it easy.
Wes was great - very matter-of-fact. He made buying a car quick and simple. I was in and out of finance and off in my new car quickly.
Very professional and decisive on making a deal. We will go back and we will recommend to others. Also had a large inventory to choose from
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